About this opportunity
Myriad360 lists this Field Services Technician - East (Remote) opportunity in remote, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Who You Are
You are a skilled, hands-on infrastructure professional who takes exceptional pride in the quality of your work. You understand that every rack, cable, access point, label, and customer interaction reflects the company behind the installation.
You enjoy building clean, organized, and serviceable infrastructure and consistently hold yourself to high standards of craftsmanship and professionalism.
You work well independently and as part of a team, remain adaptable while traveling to customer locations, and leave every worksite cleaner and better organized than you found it.
As a White Glove Infrastructure Technician, you will install, integrate, test, and document enterprise networking, wireless, compute, storage, and data center infrastructure at customer locations throughout North America.
You will be responsible for delivering clean, precise, and reliable installations that meet engineering documentation, manufacturer specifications, customer requirements, and Myriad360’s White Glove standards. Your work will include rack integration, structured cabling, wireless access point installation, testing, validation, documentation, and customer-facing field support.
This hands-on onboarding and certification program prepares technicians to independently represent Myriad360 and deliver consistently exceptional customer experiences.
This role directly impacts customer confidence, project quality, long-term infrastructure reliability, and the reputation of the Myriad360 brand.
This is a nationwide field-based position requiring extensive travel, including overnight travel and occasional after-hours maintenance windows.
Enterprise Infrastructure Installation
Install, mount, replace, relocate, and decommission enterprise networking and infrastructure equipment
Rack and stack switches, routers, firewalls, servers, storage systems, UPS units, rack PDUs, and related technology
Install network cabinets, equipment racks, cable management systems, ladder racks, basket trays, conduit, raceways, and cable pathways
Install equipment according to engineering documentation, customer requirements, and manufacturer specifications
Verify equipment placement against floor plans, rack elevations, and implementation documentation
Maintain proper equipment alignment, airflow, accessibility, and long-term serviceability
Structured Cabling
Pull, route, terminate, label, and test Cat5e, Cat6, Cat6A, and fiber-optic cabling
Install single-mode and multimode fiber infrastructure
Maintain appropriate cable routing, bend radius, support, separation, and pathway standards
Install patch cords and complete equipment cross-connects
Label cabling consistently according to customer and Myriad360 standards
Build clean, organized, and serviceable copper and fiber pathways
Install rail kits, mounting hardware, cable managers, and supporting rack components
Mount and cable networking, compute, storage, and security equipment
Dress copper and fiber cabling according to White Glove standards
Validate rack layouts and equipment placement against approved documentation
Ensure racks are organized, professionally presented, and maintainable after project completion
Follow wireless design documentation and installation instructions
Assist engineers with wireless validation and post-installation testing
Identify and communicate conditions that may affect wireless performance or installation quality
Testing & Validation
Certify installed copper cabling
Test fiber-optic infrastructure and verify continuity and performance
Confirm equipment connectivity, power, and physical installation
Perform visual quality inspections and complete installation checklists
Assist engineers with infrastructure testing and validation
Proactively resolve installation issues or escalate concerns to the appropriate project resources
Documentation & Project Reporting
Capture clear installation and completion photographs
Record cable identifiers, equipment serial numbers, and asset information
Update rack elevations, cable schedules, and installation documentation
Complete daily project reports and status updates
Support the creation of accurate as-built documentation
Maintain organized project records throughout the engagement
Customer Experience & Jobsite Professionalism
Represent Myriad360 professionally during every customer engagement
Communicate clearly with customers, project teams, engineers, and site contacts
Protect customer facilities, equipment, and work areas
Follow customer access, safety, security, and operational requirements
Complete ongoing security awareness training and comply with company policies to the requirements section
Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
Experience installing enterprise network, data center, or IT infrastructure
Experience with structured copper and fiber-optic cabling
Experience mounting wireless access points and enterprise network equipment
Ability to read floor plans, rack elevations, cable schedules, and installation drawings
Basic understanding of enterprise networking and infrastructure hardware
Strong customer service, communication, and teamwork skills
Exceptional attention to detail and commitment to quality
Ability to travel extensively, including overnight travel and scheduled maintenance windows
Ability to lift and move equipment weighing up to 75 pounds
Ability to work safely on ladders, lifts, and active customer jobsites
Experience using Fluke cable certification equipment
Fiber termination, splicing, and testing experience
Experience installing Cisco, Juniper, HPE Aruba, Palo Alto Networks, Dell, HPE, or similar enterprise technologies
Experience working in enterprise data centers, colocation facilities, warehouses, or technology deployment environments
Copper cabling installation and certification
Fiber-optic installation and testing
Cable pathway and cable management installation
Wireless access point installation
Network and data center hardware installation
Fluke testing and certification tools
Rack elevations and installation documentation
Equipment labeling and asset documentation
Jobsite safety and quality assurance procedures
The Academy combines classroom instruction, hands-on lab exercises, and real-world installation scenarios in our dedicated training facility.
Training includes:
White Glove installation standards
Structured copper cabling
Fiber-optic installation
Wireless access point installation
Equipment mounting techniques
Cable management best practices
Testing and certification procedures
Customer communication
Installation quality
Rack presentation and aesthetics
Cable management
Equipment mounting
Testing and validation
Only technicians who successfully complete the certification process will be authorized to independently represent Myriad360 on customer engagements.
We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $50,000- $70,000, plus opportunities for profit-sharing bonus and/or commission. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.