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Job description
Siding Warranty And Field Service AdministratorJoin the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us! At Associated Materials Innovations, we combine our rich history in innovation with an unwavering commitment to continuous improvement of the customer experience. For decades, we have provided vinyl windows, siding, and metal building products that have helped build homes and communities across North America.As a leading manufacturer of exterior building products and preferred product manufacturer for Alside, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the AMI team where you can be AMazing as we shape our future together.The Siding Warranty and Field Service Administrator is responsible for seeking bids from contractors and dealers to replace metal and vinyl siding products for approved claims, assisting the siding warranty team with following up on outstanding service work, as well as project coordination on large siding claims. Position will additionally assist the siding warranty team with filing, processing, and ordering any materials necessary for siding warranty claims. The position requires the handling of all communication surrounding those claims including correspondence with contractors, distributors, homeowners, and internal Associated Materials employees.Objectives:Work with contractors to ensure the labor responsibility of all approved siding claims is executed and met in timely mannerSource and maintain contractor resourcesIdentify and coordinate warranty resolutions with service providers and homeownersWork alongside siding warranty team to effectively maintain timely resolution on all siding claimsAppropriately handle escalations/complaints to managementResponsibilities:Effectively source a minimum of 1 to 3 bids from contractors to perform replacement siding work on all approved siding claims with laborTrack and document all progress of warranty claims in Salesforce CRM systemReceive all siding panel samples that arrive at corporate office, log their receipt in the Salesforce CRM system, and ship them to the appropriate partiesLog incoming mail pertinent to siding claims and scan all documents to Docuware document management systemLearn and maintain working knowledge of warranty coverage and warranty documentsLearn Associated Materials siding products and basic installation practices and proceduresCommunicate with homeowners, distributors, and contractors on claims and field service processRegular communication with Warranty Manager, corporate Warranty Services department, and warranty call centerAbility to manage multiple priorities and meet deadlines in high-volume processing departmentAbility to follow-up and drive closure to claim execution in support of customer commitmentsAbility to work cohesively within a strong team environment and support teammates at all levelsAbility to communicate, both written and verbal with customers, internal organizations across AMI cross functionallyOther duties as assigned.Required Education, Skills & Experience:High school diplomaKnowledge of SalesForce.com, Docuware, and AS400 experience preferredExcellent oral and written communication skillsAbility to work in a fast-paced, high-volume environmentStrong customer service skillsBuilding products industry experience preferredAbility to understand and enforce warranty policyStrong computer skills including Microsoft Office Suite and internetAbility to prioritize multiple tasks simultaneouslyStrong attention to detailAbility to read mapsAbility to work independently and in team environmentsWork Environment:The atmosphere is that of an office environment where sitting for prolonged periods of time is critical. Frequent use of company communication devices is required such as a computer, phone, and other office electronics.When you join AMI, you are part of a leading North American manufacturing business of vinyl windows, cladding, metal siding, trim and other essential exterior building products for residential, light commercial and multifamily projects. In 2022, we introduced our composite cladding system, a first-of-its-kind solution featuring exclusive (GP) 2 technology. Headquartered in Cuyahoga Falls, Ohio, AMI is part of Associated Materials, LLC, which owns and operates multiple manufacturing facilities in North America including a distribution center.Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Worksite address
cuyahoga falls, OH, 44221, US
Who can apply
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