About this opportunity
Elevance Health lists this Field Support Analyst II opportunity in indianapolis, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Field Support Analyst IIField Support Analyst IILocation: Indianapolis, IndianaHybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.The Field Support Analyst II is responsible for troubleshooting and repairing computer software installation and hardware problems of moderate complexity.How you will make an impact:Installs a wide variety of computer hardware equipment.Identifies when software licensing needs to be obtained and installs software of moderate complexity.Recommends standard software that will meet customer needs and assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software deliveries.Provides remote-hands work for other IT groups or outsourcers.Troubleshoots and repairs computer software problems of moderate complexity which may involve a removal/reinstall of the application or system registry/file changes to fix the incident using more advanced diagnostic tools.Participates in single and large scale moves.Performs Tech Refresh installations and end user acceptance testing.Participates in other lights-on projects where technical resources are needed.May attend regularly scheduled project meetings and provide technical and logistical advice to a project team.Minimum Qualifications:Requires an AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years experience with PC and operating systems, Dell hardware certification; or any combination of education and experience, which would provide an equivalent background.This position is part of our Wellpoint Federal division which, per CMS TDL , requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years.Preferred Skills, Capabilities and Experiences:Microsoft A+, MCP and Network+ certifications strongly preferred.Job Level: Non-Management Non-ExemptWorkshift: 1st Shift (United States of America)Job Family: IFT > IT Infrastructure & Support
Worksite address
indianapolis, IN, 46204, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.