About this opportunity
Net2Source (N2S) lists this Field Support Engineer opportunity in mountain view, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Responsibilities
Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed
Job Description/Responsibilities:
Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed.
Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates.
Manage user and application access in Okta (account setup, deactivation, MFA, permissions).
Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom.
Escalate issues appropriately and follow documented IT processes.
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Worksite address
mountain view, CA, 94039, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.