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Job description
Field Support Operator - Central StationCorporate Headquarters, Concord, CaliforniaNow Hiring! Bay Alarm Company is the largest family owned and operated alarm company in the United States. We are a highly respectable leader in electronic security systems and have an immediate opening in our corporate office located in Concord, California.Bay Alarm installs, services, and monitors, fire alarms, burglar alarms, access control, video surveillance and video verification systems in businesses and homes in each of our 16 branch locations.Position Summary:Manage a high call volume from internal as well as external customers. Properly enter data relating to installations. Maintain accurate customer account information. Communicate with Field Coordinators and other members of the Installation Team. Remotely ensures that all the sensors report correctly when the Installers test system. Initial setup of backend for applications.Job Duties:Building zones into a database.Data entry - Updating accounts on SBNWorking with Field Technicians - Primarily by phones/TeamsProgram alarm systems remotely.Handling high call volume.Meet monthly goals (Individual/Team)Managing an Inbox.Input special handling procedures.Confirm install signals received.Multitasking.Managing Chats (via Teams).All other miscellaneous responsibilities and other duties as assigned.Identify raw/phantom signals.Requirements:1-2 years of experience preferredHigh school diploma or equivalent required1-2 years post-high school education preferredExcellent communication skills requiredStrong data entry abilityComputer skills and knowledge of relevant programsProficient typing skillsJoin the Bay Alarm Family!Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.Highlights Include:Guaranteed 40-Hour Workweek with Overtime OpportunitiesPaid Training and a Clearly Defined Career Path (Level System)Alarm System Purchase Plan and Employee DiscountsBenefits; medical, dental, vision, life insurance, long term disabilityVacation, Sick Time, Holidays, Bay Alarm Days401(k) with a company matchEmployee Referral Bonus ProgramFlexible Spending AccountEmployee Assistance Program (EAP)Education ReimbursementFamily Scholarship ProgramsEmployee Resource GroupsCommunity Service Programs
Worksite address
concord, CA, 94518, US
Who can apply
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