About this opportunity
ATB Technologies lists this Field Support Specialist (Remote) opportunity in chesterfield, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Crafting personalized IT solutions is our forte, and were on the lookout for talented individuals to join our crew. At ATB Technologies, its not just about upgrading businesses with better IT and providing top-tier customer service, its about creating a workplace for your success.
As a Support Specialist at ATB Technologies, you will play a critical role in ensuring the seamless resolution of technical issues and addressing customer concerns. This role is best suited for individuals who are ready to operate beyond entry-level work and take ownership of more complex technical challenges.
In this position, you will be responsible for diagnosing and resolving issues across a variety of client environments, with a strong focus on Microsoft 365, Entra ID (Azure AD), and network-related systems. You will work directly with end users and stakeholders to understand issues, provide solutions, and maintain a high standard of service delivery.
As ATB Technologies continues to evolve its service delivery model, there will be increasing opportunities to identify and implement automation solutions for repetitive support tasks, helping to improve efficiency and scale while enabling the team to focus on more complex technical work. An ideal candidate has a passion for technology, a strong troubleshooting mindset, and the ability to take ownership of issues from start to finish—particularly in dynamic, client-facing environments such as MSP or IT consulting.
Provide high-quality technical support for issues related to computer systems, software, and hardware across client environments.
Troubleshoot and resolve issues related to Microsoft 365 and Entra ID (Azure AD), including administrative and configuration tasks.
Hands-on experience supporting and troubleshooting Windows Server environments, including Active Directory, user/group management, and core infrastructure services.
Monitor, diagnose, and resolve issues across systems, including networking equipment, desktops, servers, VPNs, and related infrastructure.
Perform network troubleshooting and implement enhancements to secure connectivity and network security controls as appropriate.
Demonstrate a willingness to identify and implement automation opportunities to streamline repetitive tasks and improve service delivery efficiency.
3+ years of experience in IT support, preferably within an MSP or IT consulting environment.
~ Technical proficiency across Windows environments, Microsoft 365, and Entra ID (Azure AD).
~ Practical experience troubleshooting network connectivity issues, with a solid foundation in networking concepts.
~ Experience supporting and troubleshooting VPN connections.
~ Exposure to firewall configuration and changes is a plus.
~ An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.
Unlimited Vacation Policy, Matching 401k, 8 Paid Holidays.
Company-paid lunch offered three days per week.
Employer Paid Employee Health/Dental/Vision Benefits.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.