Job description
Description
We're HIRING Customer Service Reps. who can provide WORLD CLASS Customer Service.
Compensation: Training $17.00/hr Production $17/hr.
Each CSR will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.
Must also be able to establish a designated work space, free from noise and distractions, to handle incoming phone calls.
Reps. will be responsible for answering incoming calls from clients. Training will be provided on client information and systems used. (Eligible for training pay!)
Job Responsibilities:
This is a contracted virtual customer support job taking incoming calls, working from home using your own computer equipment that meets our technical requirements. You must be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.
Strong desire to be helpful and take ownership to resolve customer situations
Troubleshoot technical issues that are related to products not working as expected
Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Maintain required product knowledge to deliver best in class service
Qualifications:
Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
Ability to explain complex, step-by-step processes to customers over the phone
Prior customer service/troubleshooting experience preferred
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Must be able to communicate effectively with customers, management, and co-worker
Exhibit a positive attitude and bring enthusiasm to work each and every day
Proven record of great attendance and demonstrated skills as a team player
TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed
Dual Core 1.2 GHz or better
Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
40 GB or more of available space
100 GB or more of total space
Memory
4 GB of RAM minimum
8 GB or RAM or better is preferable
Operating System
Windows 10 Professional (No Macs or Chromebooks)
Information on how to upgrade to Windows 10 Professional can be found here:
Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements
Monitor*
1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
JPL USB 2.0 universal bottom lead with volume and mute function
OR
High grade USB noise cancelling headphone available on Amazon or any other retailer
Camera
Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.
*Dual monitors required on client program
Minimum Software Requirements
Google Chrome**
Latest version of Google Chrome for Windows
**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
Hard-wired connection (no wireless)
Minimum 25 Mpbs download / Minimum 6 Mpbs upload
Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold
120 milliseconds (ms)
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.