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Job description
Legal Entity: American Honda Motor Co., Inc.
Business Unit: BU Parts Service & Technical
Department: DEP Service Planning & VSC
Division: DIV PST Planning and Customer Relations
Work Location: Torrance - Main Campus Location
Shift: 1st
Workstyle: 100% Onsite
Career Level: 4
Job Grade: Exempt-3
Salary Range: $84,600.00 - $126,900.00
Job Purpose
The purpose and function of Vehicle Service Contract (VSC) Operations department is to service all Honda Care and Acura Care related matters that occur after the date of contract purchase, including VSC claim adjudication and monitoring. Our goal is to influence Honda and Acura customer and dealer loyalty through premier service levels.
The Business Development Specialist is responsible for the oversight of auto-vehicle service contracts and ancillary products. Within the daily scope of responsibilities are product marketing & promotion, sales forecasting, penetration rates, analysis of current and historical performance trends, management of dealer incentive programs and developing and creating products and programs that enhance the profitability of both Honda and Dealers with the ultimate goal of improving customer loyalty and retention. We are looking for people to improve Honda’s brand recognition and help boost financial growth. This position also contributes to the support and training of Field, Sales, and Marketing departments from both AHM and AHFC.
Key Accountabilities
Execute strategies to achieve sales, profitability, and dealer satisfaction targets
• Establish National level objectives and review trends
• Support and implement changes to programs, initiatives, dealer incentives, and market
strategies
• Act as project lead for inter- and intra-company projects supporting strategy development,
including communication to senior leadership
• Promote and communicate company direction and initiatives
Develop, Create, and Implement new VSC product strategies
• Using knowledge of local market conditions, contribute sales information and
recommendations to strategic plans and pricing
• Act as project lead for inter- and intra-company projects supporting product program
development & management, including communication to senior leadership
• Represent AHM VSC in industry roundtables
Key Accountabilities Continued
Provide Support to the regional field associates/management (AHM & AHFC)
• Represent VSC at local, regional, and national field meetings (AHM & AHFC)
• Provide tools, reporting, and training to help the field team to achieve objectives and KPIs
• Identify potential opportunities to further expand or improve objectives and KPIs
• Analyze current and past performance trends and prepare reports and projections based on trend
Build, maintain, and develop dealership relationships and contacts
• Communicate and address issues while maximizing dealer support
• Hold on site meetings and training at dealerships
Assist with the management of VSC Operations
• Support efforts to meet risk and profitability targets and compliance requirement
Qualifications, Experience, and Skills
BS. and/or BA degree in business preferably marketing, finance, management, or Communication
Strong knowledge of vehicle service contracts, products, and services
Five years of work experience working with dealers and vehicle components in an automotive corporate environment
Self-motivated with strong analytical, organizational and project management skills
Previous experience working in an analytical capacity
Ability to work in a team environment
Experience with project management tools such as schedules, work plans,
Microsoft Project, etc.
Experience with use of Excel and PowerPoint. PC proficiency in MS Windows
environment including Word and Access
Ability to manipulate and analyze raw data
Attention to detail with reliable documentation skills
What differentiates Honda and make us an employer of choice?
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid Overtime
Regional Bonus (when applicable)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings:
Tuition Assistance & Student Loan Repayment
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Worksite address
torrance, CA, 90501, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.