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Job description
Financial Aid Advisor
The Financial Aid Advisor is responsible for providing guidance and assistance to students and families in navigating the financial aid process. This role involves evaluating student eligibility for financial aid, advising on funding options, and ensuring compliance with federal, state, and institutional regulations. The Financial Aid Advisor plays a critical role in helping students access the resources they need to achieve their educational goals.
Pay Range: $24.00 - $27.00 per hour
Location: Tampa, FL
Flexibility to work one of the following shifts, Monday through Thursday:
9:00 AM - 6:00 PM
9:30 AM - 6:30 PM
10:00 AM - 7:00 PM
Friday hours: 9:00 AM - 4:00 PM Availability for rotating Saturdays required
What We Offer:
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered
Responsibilities
Provide one-on-one counseling to students and families regarding financial aid options, application processes, and eligibility requirements
Assist in the completion of financial aid forms, including the Free Application for Federal Student Aid (FAFSA), the Master Promissory Note, and other institutional documentation
Offer guidance on budgeting, financial literacy, and loan repayment strategies
Evaluate and process financial aid applications in accordance with federal, state, and institutional policies
Determine student eligibility and award financial aid packages, including grants, scholarships, loans, and work-study programs
Monitor and verify documentation for accuracy and compliance
Stay informed about changes in federal, state, and institutional financial aid regulations
Facilitate financial aid practices that meet compliance standards and maintain accurate records
Prepare and submit required reports to governing agencies
Understand and comply with all applicable Federal regulations/procedures per the annual Federal Handbook
Collaborate with other departments to support student success and resolve financial aid-related issues
Conduct workshops, presentations, and outreach activities to educate students and families about financial aid opportunities
Conduct entrance interviews and exit interviews as required by Federal regulation
Maintain accurate records of student interactions and financial aid determinations using appropriate software systems
Generate reports and analyze data to identify trends and improve processes
Other duties as assigned
Qualifications
Education / Experience
High School diploma (or GED) (required)
Associate's degree in relevant field (preferred)
Two (2) years of experience working in financial aid (preferred)
Minimum three (3) years of customer service or sales experience (preferred)
Minimum one (1) year performing data entry and professional customer service experience (required)
One (1) year of experience in a proprietary online higher education environment (preferred)
Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed
Skills
Apply knowledge and skills to complete tasks with minimal supervision
Identify straightforward problems and recommend potential solutions
Communicate clearly and effectively with peers and stakeholders
Demonstrate active listening and empathy in interactions
Participate in presentations or facilitate small group discussions
Manage multiple tasks in a dynamic environment
Use productivity software and collaboration tools with confidence
Show initiative and accountability for assigned outcomes
Perform routine tasks and seek guidance for new situations
Make timely decisions that keep the organization moving forward
Apply effective and efficient processes with a focus on continuous improvement
Build open and comfortable relationships with diverse groups
Learn actively from both successes and failures while solving new problems
Standard Abilities
Able and willing to:
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work Environment
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as Variable. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
Travel Requirements
No travel required
Worksite address
tampa, FL, 33646, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.