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Job description
Description
nBryant and Stratton College Online Education Campus is growing here in Orchard Park!
nPosition Summary :
nThe Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction through inbound and outbound calls. During award letter delivery, the incumbent will review financial aid student files for accuracy and identify necessary adjustments. The position will provide support to the financial aid team to ensure policy and compliant procedures are adhered to. This position is best suited for someone who prefers a fast-paced environment, adapts to change, is detailed, highly organized and actively engaged with students.
nEssential Duties and Responsibilities :
nnnAward Letter Review : Counsels prospective and current students and/or parents regarding financial aid, including a review of financial aid package.
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nnPhone Metrics : Meet or exceed established phone goals for inbound and outbound dials for each session/semester.
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nnCustomer Service : Handle inbound inquiries on a variety of FA topics including status of excess loan funds (ELF), Banner inquiries, and verification follow up, providing customers with accurate information and direction to ensure a world-class student experience.
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nnDocumentation and Accuracy : Review documentation for accuracy and forward to appropriate party for necessary adjustments. Documents all transaction in appropriate communication tool (CRM, Banner, email, etc.).
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nnCompliance : Adheres to all Federal, State, and Institutional Financial Aid Guidelines.
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n nOther duties, responsibilities and activities may change or be assigned at any time with or without notice.
nQualifications :
nnnAssociate’s degree required
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nn1-2 years fast-paced customer service experience required in a high-volume setting
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nnPrior computer experience with a CRM tracking system and Microsoft Office
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nnExcellent phone skills
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n nPreferred qualifications :
nnnBachelor’s degree preferred
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nnExperience in a call center environment preferred
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nnFinancial aid experience preferred
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n nPhysical Demands and Work Environment :
nPosition requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.
nPosition also requires the use of computer technology/equipment.
nPosition requires the ability to receive information in person and over the telephone.
nPosition requires the ability to convey detailed and important instructions or ideas accurately.
nPosition Status : Non-exempt (eligible for overtime)
nWork Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.
nReports To : Financial Aid Leadership
nLocation : Orchard Park, NY
nSalary Information:
n$46, 000 ($22.12 per hour)
nPlease note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.
nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
nAPPLY TODAY!
nAdministrative, Customer Service, Multitasking, Time Management, Stable, Growth and Development
nQualifications
nEducation
nRequired
nnAssociates or better
n nEqual Opportunity Employer
nThis employer is required to notify all applicants of their rights pursuant to federal employment laws.
nFor further information, please review the Know Your Rights ( notice from the Department of Labor.
Worksite address
orchard park, NY, 14127, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.