Financial Counselor I - Saratoga Hospital.

Job description

1275 Broadway

nFull time

n67240

nDepartment/Unit:

nPatient Billing Service

nWork Shift:

nDay (United States of America)

nSalary Range:

n$46,215.00 - $60,080.00

nThe Albany Med Financial Counselor I position is responsible for providing customer service and financial counseling across the five main campus locations within the Albany Med Health System including 125 + practice locations. The role is also responsible for $65-70M in Self-Pay AR. This position will screen patients for financial assistance programs to minimize bad debt and enhance patient financial outcomes. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities. This position assists in notifying patients of their financial responsibility, helping them understand their payment options, and collecting payments. 

nPrimary Job Responsibilities

nnnProvide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person.

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nnProvide patients with application forms and explain required supporting documents needed.

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nnWorks with internal and external entities to assist in obtaining Financial Assistance for patients (Patient Access, Patient advocates etc.).

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nnReview and process financial assistance applications for completeness using standardized checklists- this includes ensuring all necessary documentation has been received and accurately calculating patients’ income level.

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nnLog and track submitted applications in the account management system, generating standard correspondence letters (e.g., application received, missing information requests).

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nnMaintain Financial Assistance work queues and ensure they are worked within expected time frame; this includes reviewing applications and documents uploaded via MyChart Maintain Cash Drawer for the unit at Saratoga Hospital.

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nnMaintain Financial Assistance materials supply and inventory.

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nnProficient use of Epic, OnBase, and other platforms as needed.

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nnAbility to work independently and under time constraints and deadlines and with minimal supervision. Able to prioritize workload in an effective manner.

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nnMeet daily/weekly productivity standards with acceptable QA results. Other duties as assigned

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n nQualifications

nnnHigh School Graduate or equivalent

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nnAssociate of Applied Science (AAS) degree Preferred

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n nThank you for your interest in Albany Med Health System!​

nAlbany Med Health System is an equal opportunity employer.

nThis role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

nAccess to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

nAlbany Medical Center is the centerpiece of medicine, research, and medical education in New York’s CapitalRegion and is the area's largest private employer with more than 10,000 employees.

nAlbany Medical Center offers excellent career opportunities in a wide range of roles in both patient care andadministration. We value all our staff members and offer outstanding employee benefits ( including:

n· Excellent health care coverage with no copay at Albany Medical Center providers

n· A wide array of services and programs to support emotional, physical, and mental wellbeing

nAnchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient careand is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. Thedowntown campus also offers opportunities at Albany Medical College.

nAlbany Medical Center ( , along with Columbia Memorial Health ( , Glens Falls Hospital ( , Saratoga Hospital ( , and the Visiting Nurses ( , form the Albany Med Health System, serving more than three million people over 25 counties.

Worksite address

albany, NY, 12237, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.