About this opportunity
David Lawrence Mental Health Center lists this Financial Counselor opportunity in naples, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Financial Counselor
Position Title: Financial Counselor (FC)
Location: Naples, Florida
Department: Acute Care
Employment Type: Full-Time. Non-Exempt
Schedule: Tuesday-Saturday 8:00am-4:00pm.
Hiring Incentives: Immediate PTO Accrual, Full Benefits W/401k Match, Professional Development & Tuition Assistance, EAP & Wellness Programs.
Position Summary: FC's are responsible for providing financial guidance and support to Clients and families navigating mental health and substance use crises. The role involves working closely with Clients, care providers, and insurance companies to assess financial obligations, explain treatment costs, and help Clients explore funding options. FC's ensure that Clients understand their financial responsibilities while also offering compassionate support during what are often high-stress situations.
Key Responsibilities:
Patient Financial Assessment:
Meet with patients and families to assess their financial situation.
Engages with clients on the floor to discuss financial matters, including payment and assistance options, while maintaining compliance with CARES training requirements.
Provide a clear explanation of costs related to mental health and substance use treatments.
Review and verify insurance coverage, including copayments, deductibles, and out-of-pocket expenses.
Financial Assistance:
Assist patients in applying for sliding scale programs.
Identify alternative funding sources, such as state, federal, or community assistance programs.
Insurance Liaison:
Collaborate with insurance companies to verify coverage and resolve billing issues.
Obtain pre-authorizations and ensure that all treatments are properly documented for insurance claims.
Crisis Support:
Provide empathetic support and financial counseling in a manner sensitive to the emotional and mental health needs of patients and their families.
Help reduce financial stress by providing clear communication and assistance during the crisis period
Documentation:
Maintain detailed records of patient insurance verifications, and payment agreements
Ensure confidentiality of patient financial information in compliance with HIPAA and other regulatory standards
Qualifications: Education:
High School Diploma or equivalent= required
Associate's or Bachelor's Degree in Finance, Accounting, or a related field=preferred
Experience:
Minimum of 2 years of experience in a healthcare setting, preferably in financial counseling or billing=Required
Experience working with mental health or substance use treatment centers is a plus=Preferred
Skills:
Strong understanding of, insurance processes, and financial assistance programs
Excellent communication and interpersonal skills, with the ability to explain complex financial concepts clearly and compassionately
Ability to handle sensitive financial information with discretion and professionalism.
Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience = Strongly Preferred
Staying compliant on all training and immunizations.
Staying compliant on all training and immunizations.
o Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE ) , Drug Screen and Local Criminal Check
Key Competencies: Empathy and compassion when dealing with individuals in crisis situations
Strong problem-solving skills and attention to detail
Ability to work independently and within a team setting
Adaptability and emotional resilience in high-stress situations
Physical Requirements: This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.
Worksite address
naples, FL, 33939, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.