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Job description
Job Description
nPatient Financial Counselor role in Nashville.
nThis is a high-impact, patient-facing role in an oncology setting, so personality and emotional intelligence are just as important as experience.
nWhat They’re Looking For
n3+ years in financial counseling / patient access / insurance verification
nStrong background in eligibility, benefits, and authorizations (including drugs)
nExperience walking patients through cost breakdowns, payment plans, and coverage gaps
nKnowledge of CPT/HCPCS coding
nComfortable working in a clinical/oncology environment
nStrong customer service, with the ability to be both empathetic and firm
nQuick learner, detail-oriented, and able to multitask/adapt to change
nDay-to-Day Responsibilities
nEducate patients on insurance coverage, co-pays, deductibles, and out-of-pocket costs
nWalk patients through what is and is not covered under clinical trials
n~70–75% of patients are on trials (often last-line treatment)
nHelp set up payment plans and guide patients through financial assistance programs
nIncluding programs for free/assisted drug access
nVerify insurance and maintain accurate eligibility and demographic information
nHandle pre-authorizations and referrals, including drug authorizations
nPartner closely with nursing staff, providers, and financial aid organizations
nOccasionally assist with drug ordering coordination
nReview patient balances and ensure accurate co-pay collection
nWork through difficult situations, including supporting patients during end-of-life care scenarios
nEnvironment & Culture
nHeavy collaboration with internal team (notably this person’s leader)
nRequires ability to compartmentalize and have tough conversations with patients
nStrong support system in place:
nEAP (therapy/counseling benefits available)
nVery mission-driven, patient-focused environment
nLogistics
nSchedule: 8:00 AM – 4:30 PM
nHybrid: ~50% remote / 50% onsite
nFully onsite during first few months of training
nTraining: ~3 months (shadowing begins within first few days)
nMust be able to ramp up quickly and handle workload early on
nComp
n$23–25/hr
nDirect hire + full benefits
nInterview Process
nIn-person preferred (video if needed)
nQuick turnaround — feedback provided same day
nWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
nSkills and Requirements
n1+ years in financial counseling / patient access / insurance verification
nStrong background in eligibility, benefits, and authorizations (including drugs)
nExperience walking patients through cost breakdowns, payment plans, and coverage gaps
nKnowledge of CPT/HCPCS coding
nComfortable working in a clinical/oncology environment
nStrong customer service, with the ability to be both empathetic and firm
nQuick learner, detail-oriented, and able to multitask/adapt to change
Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.