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Job description
ABOUT US:
nFormerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.
nSanta Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.
nConveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.
nPOSITION TITLE: Financial Counselor
nPay: $25.00-$31.56/hour
nREPORTS TO (TITLE): Director of Business Office
nDESCRIPTION OF POSITION:
nThe Financial Counselor will work closely with all members of the Revenue Cycle Team, Patient Access, Patient Accounts, and Case Management including case managers and social workers. Financial Counselors will also collaborate with nursing units, physicians and their staff, insurance companies, attorneys and Center for Medicare and Medicaid Services. The Financial Counselor is responsible for admission of patients including patient interviews, and some cashiering. Duties include facilitating information to respond to inquiries pertaining to admissions and billing questions. Responsible for the coordination of all credit and collection procedures on the front end, assessing and rapid resolution of self-pay account balances, assessment of all private pay accounts, and verifying insurance and other governmental programs for inpatient and outpatient accounts. Financial Counselors are an integral part of the Revenue Cycle Team and a key component of Patient Access. Responsible for assisting with decreasing denials, increasing reimbursements, and being pro-active in assessing disposition of high dollar accounts.
nKEY RESPONSIBILITIES:
nnnPatient Admissions: Arranges patient admission to facility. Receives and interviews incoming patients or relatives to obtain pertinent data and verify insurance coverage. Types and processes necessary admission paperwork. Ensures timely communication of patient admission to other departments.
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nnFinancial Counseling: Provides financial options to patients and authorized family members prior to admission. Assists in resolution of routine admitting inquiries. May also interface with medical staff for information required for patient admissions.
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nnMaintain patient valuables: Collect monies and accept patient valuables for safekeeping for patients during his or her stay at the hospital.
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nnSet up and record payments for patient services: Set up payment arrangement with self-pay patients. Collects co-payments when applicable.
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nnSupplemental Receptionist Coverage: Able to fill in to help the reception desk if needed, including answering and redirecting phone calls, greeting and providing callers or visitors with information, and duties related to this coverage as requested.
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nnKnowledge of Third-Party payers, Medi-Cal TAR processes, billing requirements, and reimbursement methods
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nnKnowledge of Medical Terminology
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nnThorough understanding of charity care processing, federal poverty guidelines and indigent criteria
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nnTimely reporting of appropriate accounts is essential.
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nnAbility to understand charge description master, provide price estimates, analyze and work daily, weekly and monthly reports.
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nnExcellent Communication Skills
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nnProfessional Appearance
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nnGood PC Software Skills
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nnMust work independently and maintain workflow.
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nnKnowledge of multi-registration and front-end processing.
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nnService Excellence
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nnHandle incoming calls professionally and timely.
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nnDemonstrate service and commitment in working with peers, management team and other hospital staff.
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n nRequirements
nPOSITION REQUIREMENTS:
nKnowledge and Experience:
nnnHigh school degree or equivalent required.
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nnKnowledge of CPT/ICD-10 coding helpful. Demonstrated knowledge of medical terminology and insurance billing.
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nnMinimum of two years of healthcare billing and insurance knowledge
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nnEnglish proficiency required.
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n nSkills and Abilities:
nnnMaintains confidentiality of patients at all times.
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nnSensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
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nnProficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
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nnStrong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
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nnStrong written and verbal communication skills.
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nnAbility to work independently and as part of a team.
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nnGood judgment, problem solving and decision-making skills.
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nnAbility to work in a fast-paced, expanding organization.
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n nPhysical Requirements:
nWhile performing the duties of this job, this position is frequently required to do the following:
nnnUse standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
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nnCommunicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
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nnGive and follow verbal and written instructions with attention to detail and accuracy.
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nnPerform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
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nnVision: see details of objects at close range.
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nnCoordinate multiple tasks simultaneously.
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nnReach forward, up, down, and to the side.
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nnSit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
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nnLift up to fifteen (15) pounds.
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n n#INDASR2
nBenefits
nnnHealth Insurance
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nnVision Insurance
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nnDental Insurance
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nn401k Retirement Plan
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nnHealthcare Spending Account
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nnLife Insurance
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n n(Supplemental Life, Term and Universal plans are also available)
nnShort and Long-Term Disability
n n(with additional buy-in opportunities)
nnnPTO Plan with Holiday Premium Pay
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nnDiscounted Cafeteria Meal Plan
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nnTuition Reimbursement
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Worksite address
santa rosa, CA, 95402, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.