Financial Guidance Counselor (Grand Rapids, MI) - Full Time

Job description

Grand Rapids, MI

nFull time

nR72270

nMake banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

nGENERAL FUNCTION:

nUnder moderate supervision the Financial Guidance Counselor provides assistance, counsels, and guides the customer in order to achieve work out alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

nESSENTIAL DUTIES AND RESPONSIBILITIES:

nnnPursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency

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nnAssist in identifying, negotiating. and pursuing the appropriate loss mitigation option to best maximize customer satisfaction and investor return by offering alternative financial solutions

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nnProvide proper and timely responses to customer correspondence in compliance with company, state and federal guidelines

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nnRecord all customer communication efforts via the internal system of record ensuring that all accounts are called and noted accurately

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nnDisplay effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency

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nnPursue resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention

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nnOvercome objections and employ conflict management strategies in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service

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nnMulti-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance

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n nSUPERVISORY RESPONSIBILITIES:

nNone.

nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

nnnHigh School Diploma or equivalent required.

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nnMinimum one-year collection experience, including knowledge of basic default timelines/procedures.

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nnKnowledge of bank-owned, investor and insurer guidelines for consumer lending.

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nnExcellent written and verbal communication, comprehension, listening and negotiation skills.

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nnAbility to meet deadlines and work independently with medium level of supervision.

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nnStrong analytical, problem solving and mathematical skills to be used in financial counseling, evaluation, and interpretation of complex information.

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n nFinancial Guidance Counselor (Grand Rapids, MI) - Full Time

nAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

nThe base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

nOur extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.

nLOCATION -- Grand Rapids, Michigan 49546

nAttention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

nFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

nIntroduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

nFifth Third is a bank that's as long on innovation as it is on history. Since 1858, we've been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation's highest performing regional bank, but to be the bank people most value and trust.

Worksite address

grand rapids, MI, 49528, US

Who can apply

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