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Job description
The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks.
Minimum Qualifications:
High School Diploma or equivalency required
At least 3 years of customer service experience required; experience in a call center environment preferred
At least 2 years of experience in a claim’s environment
Experience using 3-4 systems/programs simultaneously
Bi-Lingual in Spanish is a plus
Primary Job Functions:
Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic communication
Input claim data into systems, process and route claim documents, mail, and letters, all while maintaining customer interactions across multiple channels
Maintain a positive, professional tone and foster long-term relationships with customers, agents, and third-party administrators
Collaborate with adjusters and other departments to ensure seamless communication and provide necessary information during the claims process
Remain flexible to work various shifts and assist other departments as needed
Willing to learn all lines of business, including Credit Protection, Debt Cancellation, Property, and Specialty claims
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Excellent interpersonal and customer service skills
Demonstrated ability to take initiative, proactively identifying tasks that need to be done and acting without needing direction or prompting
Prior experience in a claim environment, including working with policyholders and handling FNOL processes
Familiarity with insurance terminology, claims processes, and general industry standards
The ability to thrive in a fast-paced, rapidly changing, high volume work environment
Excellent verbal and written communication skills
Moderate skills in Word, Excel, and Outlook and other Microsoft Office applications
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches
Insurance Certifications, Designations or licenses preferred, but not required
Prolonged periods of sitting at a desk and working on a computer
Additional Information:
Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
Job Posting Disclaimer:
Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
jacksonville, FL, 32290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.