About this opportunity
CVS Health lists this Float Welcome Coordinator opportunity in new haven, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
nJob Description
nCompany : Oak Street Health
nTitle : Welcome Coordinator
nRole Description
nThe purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.
nWelcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.
nCheck out this pamphlet ( for a sneak peek into the life of an Oak Street Welcome Coordinator!
nCore Responsibilities:
nnnWelcoming patients and guests
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nnConducting visit check-in and assisting patients with required forms
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nnCollecting co-pays
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nnUpdating patient information and making changes in electronic medical record platform
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nnScheduling/rescheduling appointments within electronic medical records platform
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nnManaging phone lines by answering, taking messages, and conducting outbound calls as instructed
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nnManaging faxes in the electronic fax platform
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nnMaintaining the cleanliness of the Welcome and Community Room areas
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nnRequired to float to other centers in the region on a regular basis
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nnOther duties as assigned
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n nWhat we’re looking for
nRequired
nnnStrong computer skills required and basic knowledge of Google Suite
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nnProfessional phone etiquette
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nnFluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
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nnUS work authorization
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n nStrongly preferred
nnnExperience in customer service setting strongly preferred
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nnSome college preferred
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n nOther Skills
nnnA flexible and positive attitude
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nnA welcoming and nurturing attitude toward our patient population of older adults
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nnHigh level of integrity
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nnSomeone who embodies being “Oaky”
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n nWhat does being “Oaky” look like?
nnnRadiating positive energy
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nnAssuming good intentions
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nnCreating an unmatched patient experience
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nnDriving clinical excellence
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nnTaking ownership and delivering results
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nnBeing relentlessly determined
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n nWhy Oak Street Health?
nOak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services . We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.
nOak Street Health Benefits:
nnnMission-focused career impacting change and measurably improving health outcomes for medicare patients
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nnPaid vacation, sick time, and investment/retirement 401K match options
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nnHealth insurance, vision, and dental benefits
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n nAnticipated Weekly Hours
n40
nTime Type
nFull time
nPay Range
nThe typical pay range for this role is:
n$17.00 - $31.30
nThis pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
nOur people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
nGreat benefits for great people
nWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
nThis full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
nAdditional details about available benefits are provided during the application process and on Benefits Moments ( .
nWe anticipate the application window for this opening will close on: 11/23/2026
nQualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
nCVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.
Worksite address
new haven, CT, 06540, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.