About this opportunity
Via Credit Union lists this Floating Member Services Specialist opportunity in marion, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Floating Member Services Specialist (MSS)Via Credit Union is seeking an Floating Member Services Specialist (MSS) who is responsible to open new accounts, assess what the member's needs are, and to promote ViaCU products and services. The MSS will assist members with account problems, concerns, and/or changes, and serve as back-up to Contact Center overflow calls. The MSS will also collect the information necessary to determine whether a loan will be granted; analyze the data and determine if the loan will be approved; assess the member's needs in order to advise them of other services they may need or want; build longstanding relationships with members. Submit all loan requests to Loan Underwriter for decision. The Floating MSS will travel to various branches.Scheduled hours* are:Tuesday - Thursday: 8:15 - 4:30Friday: 8:15 - 5:00Saturday: 8:15 - noon*Unless otherwise specifiedEmployment Requirements: As a financial institution, Via Credit Union requires its employees to successfully pass a comprehensive background check and be in good financial standing as a condition of employment and to remain in such standing. "Good financial standing" means that the employee is current on all payments due to Via Credit Union or any other creditors and is in compliance with all applicable laws relating to financial crimes.About Us: Via Credit Union was founded in 1936 and has grown to serve members in 6 branches and 12 Field of Membership Counties.Mission: People helping people achieve financial success.Vision: Via Credit Union is committed to member service while maintaining financial stability.Values:Honesty and IntegrityService Beyond ExpectationsPeople FirstCommitted to ServeFoster Growth & KnowledgeExcellenceHave FunField of membership counties: Blackford, Delaware, Grant, Hamilton, Howard, Huntington, Kosciusko, Madison, Miami, Tipton, Wabash, and WellsCandidate Tip: Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails regarding your applicationReasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential Functions:Determine and/or verify eligibility for membership, properly identify members/candidates; Open new accounts, add members to accounts, print checks, and close loans for e-lending members (performed on site), introduce new members to Via Credit Union as a cooperative, owned by members and dedicated to meeting their needsAssist members with the balancing of their accountsOpen share certificatesHandle check re-ordersThoroughly analyze data relative to loan applications; gather additional data when necessary; Use sound judgement when making loan recommendations; determine the amount of risk involved, seek assistance when necessary; inform members of decisions in a timely manner, to include denial reasonsTrack first payments for accuracy and timelinessProvide members with loan payoff balance; verify title can be released when payoff is received; if payoff is short, contact dealer/member/financial institutionTrack loans and titles; Date titles and forward Title ClerkCheck OFAC on all checks dispersedPerform TDR loans and make modifications; assist with delinquency control up to 30 days delinquentPrint loan coupons, gather forms and check to send the title to the BMVAssist members with ACH paperwork, contact members with missing titles and note on loanShare features and benefits of products/services to deepen relationship and satisfaction of member; assess members' needs and introduce them to products and services that meet their needs:To include other loans or VISAcredit life and credit disability insuranceGAPBe willing to offer suggestions that would enable ViaCU to provide better servicesDemonstrate how products and services work; share features and benefits of products/servicesContinually assess our members' needs and promote those products and services that meet their needsPerform file maintenance as is necessary, to include return mail, etc...Scan information into SynergyServe as backup to Contact Center Representatives/overflow callsOpen HSAs and IRAs when the IRA & Business Accounts Specialist is not availableSend welcome cardsAssist with ViaConnect and ViaBill Pay issuesOrder draft copies from AlloyaVerify change of address forms against change of address report, and scan into synergyApprove debit/atm card applicationsAdhere strictly to credit union policies and proceduresAssist peers and other departments as neededComplete other duties as assignedSkills & Abilities:Education: High School Diploma or equivalentExperience: Prior teller, lending, and/or MSS experience preferredComputer Skills: Basic computer skills including Word and ExcelCertifications & Licenses:Valid Driver's LicenseMust be insurableReliable transportationPosition Expectations:Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.Demonstrate honesty and integrity and be seen as credible in the workplace.Accept responsibility and be accountable for your actions.Demonstrate ability to take care of the members' needs while following company procedures, resolve issues in difficult situations.Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.The ability to formulate sound decisions using the available information.Act as a role model within and outside of the department.Adhere to company policies and procedures, maintaining confidentiality, and demonstrating the ability to handle sensitive matters.Excellent organizational skills and initiative to improve processes.Communicate regularly with department head about issues.Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.Benefits Summary:Health, Life & Disability CoverageAffordable medical, dental, and vision (employer co-pay)Prescription Drug Plan included in the medical insuranceEmployee Assistance Program included in the medical insuranceFlexible Spending Account – Dependent CareFlexible Spending Account – Unreimbursed MedicalBasic Life Insurance (employer paid)Voluntary Life & AD&DLong Term Disability (employer paid)Travel AD&D (employer paidPaid Time OffVacationSick: 72 hours annuallyUnused hours rolled over to a Sick BankPersonal: 16 hours annuallyFree Saturday (after 1 year)Holidays: 9 paid holidaysCommunity Service Day: Employer paidBereavement PayFinancial & Retirement PlanningCompetitive PayAnnual Performance ReviewsIncentive Pay: Some positions qualify for incentive pay401(k):Safe Harbor Non-Elective (employer paid)Elective Deferral: Employee contribution, minimum of 1%Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensationDiscretionary Profit SharingPhysical Demands:
Worksite address
marion, IN, 46952, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.