About this opportunity
H&M lists this Floor Manager opportunity in brooklyn, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company DescriptionJob DescriptionAs aFloor Manager,you'rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.With a passionate and dedicated team by your side, youwilllead with energy and purpose-setting the tone for a store environmentthat'snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
Delivera high levelof customer service through expert styling advice, strong product knowledge, and an engaging store experience
Analyse sales data and collaborate with theStoreManagerto maximise department performance
Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
Support recruitment efforts and ensure effective onboarding and training for new team members
Identifyand nurture future talent, contributing to development plans that support team progression
Oversee daily store operations, ensuring efficiency and alignment with brand standards
Act as a brand ambassador, consistently delivering the best possible experience for every customer
Step into the role ofStoreManager whenrequired, ensuring continuity in leadership and performance
QualificationsGood knowledge of store operations & standards frompreviousexperience working in retail, preferably within a fashion environment
Customer-Focused: You genuinely enjoy engaging withcustomersand lead by example inprioritizingtheir needstodelivergreatservice.
Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to providecleardirectionandconstructivefeedback when needed.
Adaptability& Flexibility:Adaptable and responsive to changing priorities and customer requests.
Comfortable working varied hours, including evenings, weekends, and holidays.
Analytical Thinking:Understanding of key retail KPIs and how to use them to drive performance.
Additional InformationThis is aFull-Timeposition with a contract of 40hours a week.
Apply by sending in yourCV in as soon as possible, but no later than the
Compensation: $28.88 - $32.49
Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
Benefits:
We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.
In addition to this, US-based colleagues also receive:
Dental & Vision Plans
401 (k)
Paid Time Off- including your birthday!
Health Savings Account (HSA)
Life & Disability protection
Employee Assistance program (EPA)
Commuter Benefits
Pet Insurance
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.
All your information will be kept confidential according to EEO guidelines.
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.