About this opportunity
Landmark Theatres lists this Floor Staff opportunity in cambridge, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Floor Staff
Kendall Square Cinema
At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities.
We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.
Essential Duties & Expectations:
Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and Holidays.
Essential job duties and responsibilities include, but not limited to:
Box office:
Greet and welcome each customer
Assist with movie/seat selection and answers general questions
Provide friendly and efficient service including answering questions and resolving customer concerns
Use point of sale system to accurately process transactions and payments
Answer incoming phone calls and provide general theatre information
Responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory
Checks and updates marquee and displays
Knowledgeable of amenities associated with each film
Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
Concession:
Greet and welcome each customer
Upselling and suggestive selling concession items with each transaction
Use point of sale system to accurately process transactions and payments
Operating and maintaining all concession and kitchen equipment
Perform daily opening and closing duties in assigned areas
Receiving and putting away deliveries (stock)
Complies with city, state and federal food safety and alcohol service laws where applicable
Knowledgeable of concession products and offerings
Knowledgeable of amenities associated with each film
Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
Usher:
Greet and welcome each customer
Auditorium Announcements (greeting, promotions, and safety information)
Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas
Assist customers with locating a seat or their assigned seat
Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium
Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)
Reports safety and security concerns to management (trip hazards, lights outs, broken seats)
Knowledgeable of amenities associated with each film
Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
Light Janitorial support
Qualifications, Skills, and Abilities:
Must be at least 16 or 18 years old
Committed to providing exceptional customer service
Good verbal communication skills
Accurate cash handling and math skills
Must be available during peak business hours (Nights, Weekend, and Holidays).
Ability to work in a fast-paced environment
Ability to interact with the public and provide high level of customer service
Ability to work independently
Ability to lift 50 pounds and stand for a long period of time
Ability to comply with attendance and dress code policy
Ability to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipment
Fantastic Benefits include:
Free movies
Free popcorn and soda
50% off concessions
Medical and Dental benefits*
401(k) retirement with company match*
* After initial eligibility period
Salary Range
$16 - $16 USD
This is an Onsite Position
FOR CALIFORNIA APPLICANTS ONLY: Please read and review our Notice to California Applicants.
Worksite address
cambridge, MA, 02140, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.