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Job description
Housekeeping Floor SupervisorThe role of Housekeeping Floor Supervisor at Hard Rock Hotel & Casino Atlantic City is to amplify the level of Housekeeping service and elevate the guest experience. In this leadership role, Housekeeping Supervisors will oversee and inspect the quality of room cleanliness for Hard Rock Hotel & Casino Atlantic City's valued guests. Housekeeping Supervisors will service a range of clientele, all of which are expected to be treated with first-class service in all aspects. Supervisors will release all rooms in their sections daily, perform standards tests and assist guests with any requests they receive, working closely with Housekeeping Management.Key Responsibilities:Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and proceduresAcknowledge all guests utilizing the 10/5 rule and using the guest name whenever possibleWith assistance from Housekeeping management, supervises the property's Hotel Housekeeping Department in all daily operationsCreates a culture of high ethical standards, integrity and service at all timesPersonally assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordinglyImplements systems that help anticipate the needs of our guestsSeeks opportunities to improve performance, and implements action plans for improvementWorks with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room productWorks with direct reports to conduct performance appraisals and evaluates progress toward goalsCreates a culture of accountability through quality control metrics for Housekeeping performanceEnsures that all Housekeeping employees have excellent initial and ongoing trainingCreates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactionsCoaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).Ensures integration and teamwork for the department in a positive environmentParticipates in quality assurance program and helps Housekeeping achieve a top-tier ratingAssure all safety policies and procedures are followedIs responsible for completion of room projectsAccount for and inventory linens and housekeeping suppliesUtilize device/HotSOS to place requests for Housemen and other departmentsIs responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REXUtilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).Assist in created housekeeping assignments and maintains them to ensure efficient and accurate executionTo attend training and meetings as and when required.To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.Demonstrate actions and behaviors that reinforce the Company's Mission and Values.Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.Other duties as assigned.Qualifications:High School diploma, GED, or equivalent requiredMinimum 2 years of experience in Hotel Housekeeping roleBilingual in Spanish preferredMust possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experienceCommitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goalsMust present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearanceMust possess the ability to take charge, make improvements, build teams and make decisionsMust be able to communicate effectively with guests in English, specific to position duties and responsibilitiesMust possess good knowledge of computersMust be detail orientedMust possess excellent time management skillsMust be willing and able to work flexible hours including evenings, weekendsMust be mobile in order to visit guest rooms, storage areas, offices and other spacesBenefits Include:Medical, Dental, Vision Prescription, Life, Accident, Pet Legal401K with matchPaid Time OffHoliday PayFree Meals, Free Uniforms, Free ParkingDiscounts at Hard Rock properties around the globeAll team members are eligible to participate in the discretionary annual bonus programTraining and Leadership development programsWellness programs including onsite information and fitness seminarsTeam Member Resource GroupsRecognition programsPay rate $24.00 an hour
Worksite address
atlantic city, NJ, 08401, US
Who can apply
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