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Job description
Follow Up Pet Nutritionist/Customer ServiceCompany Background: Farmina is nature and science in perfect harmony. Our mission is to develop the best all-natural, nutritious, and scientifically validated food that dogs and cats will love. Farmina is an innovative Pet Nutrition Company focusing on servicing dog and cat pet parents to make the best personalized nutritional decisions for their pet's well-being while providing life changing solutions along the way.We at Farmina firmly believe in our company motto: Happy pet. Happy you.Position PurposeAs a Follow Up Pet Nutritionist/Customer Service at Farmina North America, you will be responsible for driving sales through supporting pet parents to manage the health and well-being of their pet. The ideal candidate is proactive, eager to learn, and passionate about pets and nutrition. You're equally organized, efficient, and a self-starter that is looking to grow with Farmina in North America. This position will report to our Customer Service Manager in North America.Requirements2-3 years' experience in customer serviceExcellent verbal and written communication skillsAdministrative and analytical skillsProficient in Microsoft Word and ExcelAbility to work under pressure while handling high volume workloadAble to work independentlyBachelor's degree preferredKey ResponsibilitiesSupport a minimum of 40 pet parents daily by providing solutions while ensuring the pet parent is satisfied.Learn to identify customer needs to recommend the appropriate product and service offerings.Respond to customer queries via phone, email, SMS, etc.Provide clients nutritional and product support including but not limited to sending custom feeding plans (nutritional plan), creating condition sheets, and invite users to download the Farmina Genius App.Assist Senior Customer Care representative with other follow-up related projects.Benefits:Comprehensive Benefits Package including Medical, Dental, Vision Benefits and much more.90% Company Paid Employee Only Medical Plan Option401K with Employer Matching ProgramPaid Holidays and Paid Time OffEmployee DiscountsThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.Farmina is An Equal Opportunity Employer
Worksite address
greensboro, NC, 27401, US
Who can apply
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