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Job description
* **Maintain a strong presence on the floor to support team members, engage with members, and manage service flow.*** **Resolve guest concerns professionally and promptly, ensuring a positive outcome and member satisfaction.*** **Promote personalized service, anticipating member preferences and enhancing the guest connection experience.*** **Ensure all team members deliver thoughtful, attentive, and consistent service.*** **Conduct ongoing training for new and existing staff, focusing on service standards, menu knowledge, Northstar POS, safety, and communication.*** **Provide coaching, performance feedback, corrective support, and recognition.*** **Support the development of team leads and high-performing staff.*** **Reinforce continuous improvement and learning within the department.*** **Strong leadership presence with clear communication and coaching skills.*** **Able to effectively prioritize, delegate, and manage staff performance.*** **Strong problem-solving skills with sound judgment and composure.*** **Excellent verbal and written communication skills with strong attention to detail.*** **Fluent in English; bilingual abilities are a plus.*** **Passion for hospitality, service excellence, and crafting memorable experiences.*** **Strong knowledge of service standards, POS systems, and event operations.*** **Previous supervisory experience in hospitality, club environment, restaurant, or banquet operations preferred.*** **Contributes to a culture of hospitality, pride, and ownership.*** **Demonstrates integrity, teamwork, and commitment to member satisfaction.*** **Takes initiative and supports consistent improvement efforts.*** **Supports KCC's vision of being the premier dining experience in Kalamazoo.**
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.