About this opportunity
Mirbeau lists this Food and Beverage Supervisor opportunity in plymouth, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Empower teams. Elevate experiences. Mirbeau Inn & Spa is seeking a polished and professional Food & Beverage Supervisor who understands the rhythm of hospitality and the impact of thoughtful leadership. This role supports our front-of-house dining team in delivering a refined, wellness-inspired culinary experience that reflects Mirbeau’s commitment to genuine hospitality. Our ideal candidate is a detail-driven, reliable professional who thrives in high-standard environments and leads with composure and integrity. With a passion for creating memorable guest moments, the right individual fosters a supportive, high-performing team while ensuring seamless, elevated service.
Pay Rate: $23.00- $25.00
DETAILED DESCRIPTION
At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.
As a Food & Beverage Supervisor, you will oversee daily front-of-house operations with composed professionalism, ensuring every detail of service reflects Mirbeau’s high standards of hospitality. This hands-on role is essential to maintaining the flow, operational efficiency, and refined atmosphere that defines our guests’ elevated dining experiences. By leading with integrity and purpose, you’ll inspire and support a team dedicated to delivering memorable, wellness-focused moments for every guest.
Job Responsibilities: Guest Experience & Service Lead and supervise the front-of-house team to consistently exceed guest expectations
Ensure prompt, efficient, and elevated food and beverage service throughout all dining areas
Greet spa and restaurant guests warmly using Forbes and Mirbeau-approved service language
Maintain a thorough knowledge of current spa, dining, and room packages to support informed guest interactions
Promote positive guest relations; address complaints, concerns, and special requests with professionalism and urgency
Monitor guest flow, manage reservations, and optimize floor plans to enhance seating and service efficiency
Maintain deep knowledge of all menu offerings, including ingredients, preparation methods, and presentation standards
Safely manage allergy-related requests and ensure all team members follow appropriate protocols
Support event staff as needed to ensure seamless service across all guest experiences
Team Leadership Lead by example, fostering a culture of accountability, respect, and continuous improvement
Monitor staff appearance, demeanor, and professionalism to uphold Mirbeau’s refined service standards
Coach and support staff regularly to enhance performance and uphold service consistency
Recognize strong performance and address concerns through timely, solutions-focused feedback
Collaborate with HR and leadership on disciplinary actions, ensuring consistency and fairness
Assist with hiring and onboarding of FOH team members when necessary
Cash out service staff at end of shifts, verifying sidework completion and proper close-out procedures
Assign and oversee FOH staff sidework to ensure shift and service preparedness, cleanliness and consistency in all service areas
Support staff with daily operational needs
Operations & Administrative Duties Oversee daily FOH operations to maintain smooth service flow and guest satisfaction
Maintain effective communication and coordination with kitchen and back-of-house teams
Collaborate with other departments to deliver seamless, resort-wide guest experiences
Manage and review reservations for the (dining venue)
Utilize the POS system for order entry, payment processing, corrections, voids, and end-of-day reporting
Maintain POS expertise, including the entry of new menu items and system updates
Organize, maintain, and ensure cleanliness of all FOH and service areas
Monitor and adjust staffing levels based on business needs and forecasted volume
Ensure proper sanitation and housekeeping throughout all F&B areas
Attend and participate in staff meetings, trainings, and events as required
Ensure proper handling and reporting of guest accidents and safety-related incidents
Recognize and manage potentially intoxicated, disruptive, or inappropriate guests with urgency and professionalism
Support additional front-of-house or cross-departmental duties as assigned
Qualifications, Skills & Educational Requirements: Education & Experience Associate’s degree in restaurant or food service management or a minimum of 3 years of supervisory or management experience in a high-volume, fine dining environment
Experience in high-end or fine dining settings strongly preferred
Comprehensive knowledge of the food & beverage industry
Ability to work evenings, weekends, and holidays required
Leadership & Professionalism Leads with intention, integrity, and purpose
Demonstrates strong team leadership and the ability to foster a collaborative work environment
Maintains composure and clear thinking under pressure, resolving issues with sound judgment and professionalism
Consistently polished, well-groomed, and professional in appearance and demeanor
Maintains confidentiality and discretion with guest information, staff relations, and internal operations
Service & Communication Exceptional guest service skills with a focus on creating elevated, personalized experiences
Friendly, approachable, and able to build strong rapport with guests, staff, and leadership
Courteous and composed during high-pressure or challenging guest interactions
Takes pride in thoughtful, detail-driven service that reflects Mirbeau’s elevated hospitality standards
Excellent verbal and written communication abilities
Strong, articulate communicator with the ability to lead and motivate a team
Highly organized and detail-oriented, with strong multitasking capabilities
Employee Perks and Company Incentives: Discounted rates for services and retail items within the spa!!
401K with company match
Medical, Dental, Vision and Life Insurance Plan
Employee Assistance Program and Resources
Paid time off for full-time AND part-time employees!!
Holiday Pay
Career advancement potential within the company
Anniversary Program!!
Work Performance Incentives
And more!!!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
plymouth, MA, 02360, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.