About this opportunity
Chick-fil-A lists this Food Safety and Quality Lead opportunity in saint charles, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Schedule: “Making the workplace a remarkable experience for our Team”
Write the schedule
Release the schedule every Friday at 5PM
Write leadership schedule, rotating closing shifts and days off
Adjust hourly staffing numbers to account for fluctuation in sales
Monitor goal vs actual report to ensure the schedule accurately reflects time worked
Schedules hours through the priority: availability, attendance, performance
Monitors performance tracking sheet to decrease hours for team members with performance issues
Focuses on the high performers and ensures they are prioritized with hours.
Ensures there is always an opening team lead and a closing team lead.
Approves/denies changes in availability with team members to ensure that the new availability fits into the requirement for their area.
Approves/denies time off requests to ensure we have enough team members to work each day
Approves/denies shift swaps and shift pickups
Balances closing shifts for open availability team members so no one burns out
Food Safety: “Guarding the Brand and Winning Hearts Through a Clean and Food Safe Environment”
Manages Food Safety Reports and creates systems to address shortcomings in current procedures.
Oversees completion of Daily SAFE, ERQA, and Food Safety Walk-Thru
Ensures all food safety procedures are being followed
Personally temps chicken and checks labels through every shift
Ensures the captain level and above knows what to look for with food safety issues and how to resolve them.
Conducts a weekly Food Safety walkthrough and communicates the results with our team.
Reviews previous Ecosure audits to ensure we never have a repeat issue
Updates Food Safety walkthroughs when it is needed.
Reviews daily walk-thru to identify common issues and implements systematic changes
Food Quality: “Consistent quality the guest can expect”
Ensures a culture of prioritizing food quality over waste.
Ensures all lean ipads are on and being followed.
Tracks lean ipads to ensure accuracy and usage from all team members.
Tracks and owns AHA system usage score.
Tracks and owns AHA hold time Ensures all pans are being scanned in and out appropriately.
The entire team follows the lean iPad’s number of how many items to keep in chutes.
Fries are following hold time and freshness level.
Tracks and manages CEM and guest feedback and relays information to the team.
Breaks down our CEM Taste score every week to find focus points for the team.
Completely owns the Deloitte QIV visit and ensures each Team Lead and above is trained with the visit.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Worksite address
saint charles, MO, 63301, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.