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Job description
Location: 00M276 FE Cherry Hill Jersey
Position: Full-Time
General Function
The Store Manager delivers results that meet store business objectives along with flawless execution of the customer experience. Coaches and develops associates and management alike, and seamlessly links the doctor and retail functions together within a hosted environment.
Major Duties and Responsibilities
Conveys a commitment to providing unsurpassed Customer Service
Provides effective on-the-job training and guidance to team members making use of Company provided programs.
Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.
Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results.
Coach and train associates in technical dispensing techniques, sales, customer service, and bookkeeping functions. Continuously develop co-workers' optical knowledge and skills.
Drive profitable personal sales, modeling the way and fostering a retail selling culture.
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
Strives to achieve "Far Exceeds Expectations" on all targets.
Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations
Executes and on-boards staffing to guidelines.
Interviews candidates to keep a bench of possible replacement candidates for own store as well as region that they support.
Performs administrative duties to include payroll, inventory management, technical application and understanding.
Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
Leads Doctor of Optometry and Host business partnership and co-planning.
Adheres to company policies and procedures regarding loss prevention.
Prepares and executes physical inventory per company guidelines.
Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers.
Lead positive attitude toward all company objectives and directives; demonstrate teamwork at all times.
Basic Qualifications
High School graduate or equivalent
State licensure
3+ years as an optical associate or non-optical retail management
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Problem solving ability
Familiarity with cash register, computers and calculators
Organization skills
Preferred Qualifications
College degree or equivalent
ABO Certification
Previous experience in customer service and retail
Pay Range:
This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.