About this opportunity
Pivotal Partners lists this Forward Deployed Architect - Support opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Our client, a $65M funded Series B start-up is on a mission to unlock profits trapped in global supply chains and lower costs for consumers. Using cutting-edge AI and automation, they simplify complex data and workflows to help businesses gain visibility, control costs, and boost efficiency.
They’re backed by top-tier investors and industry leaders, and their team includes experts from companies like Uber, Google, Flexport, and Meta.
About the Role
We’re looking for a Technical Support Architect to join the Post-Production Support team. You’ll ensure the stability, performance, and continuous improvement of integrations between our client’s platform and enterprise systems (TMS, ERP, WMS, etc.).
Key Responsibilities
Lead post-go-live technical support and resolve complex integration issues
Monitor system health and performance, proactively addressing incidents
Conduct root cause analysis and document preventive measures
Collaborate with Product and Engineering to improve processes and platform reliability
Develop support documentation and train internal teams
Qualifications
Familiarity with AWS, Azure, or GCP
Strong troubleshooting, communication, and problem-solving skills
Customer-focused mindset with a drive for operational excellence
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Chicago, IL $50,000.00-$58,000.00 1 week ago
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.