Job description
About the Role
Join an early-stage AI company serving the consumer packaged goods sector as a Founding Forward Deployed Engineer. You will connect the platform with customers' operations teams, owning implementations from workflow discovery through go-live and helping turn field insights into product improvements.
What You'll Do
Own customer onboarding end to end, including discovery, integration, configuration, testing, and go-live.
Work directly with operators to map purchase-order-to-cash workflows and design platform configurations for their needs.
Build and troubleshoot integrations across EDI, ERP, inventory, accounting, and freight systems.
Translate operational requirements into data models, configurations, and product capabilities.
Share customer implementation insights with engineering to inform product improvements.
What We're Looking For
At least 3 years in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role.
Experience owning customer onboarding from discovery through deployment and go-live.
Technical fluency with APIs, data models, SQL, and integration debugging, with the ability to read and write code.
Hands-on experience building or troubleshooting integrations across EDI, ERP, inventory, accounting, and freight systems.
Ability to map purchase-order-to-cash workflows and turn complex operational needs into clear technical solutions.
Experience in consumer packaged goods, supply chain, logistics, or ERP integrations is valuable.
Strong systems thinking, ownership, and comfort working through ambiguity and complex customer challenges.
Compensation & Benefits
Base salary range: $0 to $200,000 USD annually. Visa sponsorship is not available.
Location
On-site in New York, United States.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.