Job description
About the ClientOur client is a pioneering wellness company revolutionizing immune health through natural colostrum-based products. Our client leverages proprietary Cold-Chain BioPotent™ Technology to develop premium supplements that protect and enhance cellular performance. Our client is a research-driven organization committed to transparency, clean ingredients, and environmental sustainability in their mission to empower consumers with better health solutions.
Why does this role exist?This position exists to protect the integrity of our client's e-commerce operations and maintain customer trust in their premium wellness brand. The Fraud Analyst will serve as the primary guardian against fraudulent activities across multiple payment platforms while ensuring legitimate customers maintain a seamless experience. As the company handles high-value transactions and sensitive customer information, this role is crucial in maintaining the brand's reputation and financial security.
The Impact you’ll make
Risk Management Analysis
Review and assess high-risk transactions
Identify suspicious patterns in customer behavior
Monitor multiple payment gateway activities
Implement risk-mitigation protocols
Customer Trust Protection
Handle sensitive customer interactions with discretion
Conduct confidential account reviews
Resolve complex situations while maintaining customer satisfaction
Uphold community trust standards
System Policy Enhancement
Contribute to improving fraud prevention systems
Document and update internal security protocols
Identify gaps in current fraud prevention measures
Recommend process improvements
Compliance Reporting
Maintain detailed records of fraud cases
Ensure adherence to internal policies
Generate and analyze fraud prevention metrics
Collaborate with team members on risk evaluation
Skills, Knowledge and Expertise
Required:
Minimum 3 years of experience in customer experience or similar roles
Proven track record in fraud analysis or risk management
Experience with e-commerce or consumer packaged goods (CPG) industry
Demonstrated ability to handle sensitive information with discretion
Strong analytical and pattern recognition skills
Excellent problem-solving abilities
Exceptional attention to detail
Strong communication and empathy skills
Ability to work autonomously with sound judgment
Experience with multiple payment gateway systems
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
Fraud detection and prevention
Risk assessment
Pattern recognition
Payment gateway systems
Data analysis
Process improvement
You should apply if…
You're passionate about maintaining trust and integrity in customer relationships
You thrive on solving complex problems and identifying patterns
You maintain composure while handling sensitive situations
You're detail-oriented but never lose sight of the bigger picture
You value both security and customer experience equally
You're excited about contributing to a wellness-focused mission
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
US Business Hours (specific schedule TBD)
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$5 per hour
No benefits package included
Benefits
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.