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Job description
Cincinnati, OH
nFull time
nR72222
nMake banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
nGENERAL FUNCTION:
nThe Fraud Analyst I is a cross functional position within Fraud Operations. Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.
nFraud Detection - Responsible for analyzing and decisioning alerts on fraud detection systems to determine what actions need to be taken (e.g., placing holds, opening cases, etc.). Fraud Detection responsibilities includes both verbal and written communication to internal and external customers.
nFraud Communication - Responsible for handling direct communications with bank customers, bank employees, and offshore fraud call service partners. Communications are handled via phone calls (customer, bank employees, offshore partner) and chat (Retail bank employees and offshore partner).
nDomestic Collections - Responsible for processing and decisioning fraud check dispute claims . Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers.
nFraud Detection, Fraud Communication, and Domestic Collections functions require attention to detail, multi-tasking, communication, and critical thinking skills. Fraud Analyst Is also assist Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk.
nResponsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
nESSENTIAL DUTIES & RESPONSIBILITIES:
nnnReview, analyze, and decision fraud detection system alerts in accordance with the Fraud Department's policies, processes, and procedures.
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nnCommunicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
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nnOpen and prep fraud cases.
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nnAppropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
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nnProvide fraud-related support and work with the first line of defense for the Bank.
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nnWork with various business units to understand the alerted activity and ensure compliance with laws.
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nnMeet scheduling and time tracking expectations to support performance tracking.
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nnMeet performance, quality, and customer service standards.
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nnPerform other duties as required.
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n nSUPERVISORY RESPONSIBILITIES: None.
nMINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
nnnOne to three years of experience in fraud, banking, investigative work, or a related field preferred.
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nnAssociate's degree or equivalent work experience.
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nnStrong analytical, problem-solving, multi-tasking, and conflict resolution skills.
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nnStrong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
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nnFunctional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
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nnProactive in identifying potential concerns and following-up to resolve such issues.
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nnExcellent teamwork, interpersonal, and relationship building skills.
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nnAbility to make decisions or know when to escalate matters to management.
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nnAbility to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
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nnAbility to communicate effectively with management.
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nnAbility to work independently and complete assigned work in a timely and accurate manner.
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nnProficiency with Microsoft Office Suite.
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n n#LI-GM1
nWORKING CONDITIONS:
nnnPosition is on-site.
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nnNormal office environment with little exposure to dust, noise, temperature, and the like.
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nnExtended viewing of a LED/LCD computer monitor.
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n nFraud Analyst I - Communications M-F 8:00-5:00 PM Sat 9:00 AM-3-PM
nAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
nThe base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
nOur extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
nLOCATION -- Cincinnati, Ohio 45227
nAttention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
nFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
nIntroduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?
nFifth Third is a bank that's as long on innovation as it is on history. Since 1858, we've been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation's highest performing regional bank, but to be the bank people most value and trust.
Who can apply
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