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Job description
Fraud And Dispute Resolution AnalystThe Fraud and Dispute Resolution Analyst will monitor, investigate, and respond to fraudulent activity and disputed transactions within the bank, including both in-person and electronic transactions.Essential functions, duties, and responsibilities include, but are not limited to:Monitors and detects daily transactions for fraudulent activityMonitors and reviews daily reports related to fraud, disputes, and currency transaction reportsAssists locations with response to customer inquiries on questionable transactionsResponds to disputed transactions or currency related transactionsAssists the Fraud and Dispute Resolution Manager with establishing and maintaining fraud training and prevention proceduresCompletes validation and verification of information associated with wiresCompletes validation and verification of information associated with account level changesAssists law enforcement agencies when legal action is necessary or when seeking restitutionManages and maintains detailed logs and files related to fraudulent activity and dispute processInvestigates claims on both in-person and electronic transactionsPrepares reports, memos, letters, and applicable documentsEducation, experience, and qualifications:Required/Preferred Education Level: Required high school or GED, preferred bachelor's degreeYears of experience: Minimum five (5) years of investigation and/or fraud experience required and/or banking experienceCore competencies:Customer service skillsOral and written communication skillsInterpersonal skillsPlanning, organization, and decision-making skillAnalytical ability and judgmentAbility to work independentlyAbility to multi-taskComputer skillsClerical and administrative skillsInvestigative and reporting skillsAdaptable to changeWorking conditions:Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.Travel requirements:Occasional travel to locations required occasionallyMandatory vacation:Position requires incumbents to be off work for a minimum of five consecutive business daysPhysical requirements:Sitting (remaining in a seated position) constantlyStanding (remaining on one's feet in an upright position without moving about) occasionallyWalking (moving about on one's feet) occasionallyLifting (raising or lowering an object from one level to another) occasionallyCarrying (transporting an object, usually by holding it in the hands or arms or on the shoulder) occasionallyPushing/pulling (exerting force upon an object so that the object moves away or toward the force) never or rarelyReaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral) never or rarelyKeyboarding (entering text or data using computer keyboard or 10-key numeric keyboard) constantlyPinching/gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers) never or rarelyStooping (bending downward and forward by bending spine at the waist) never or rarelySquatting/crouched (bending body downward and forward by bending legs and spine) never or rarelyKneeling (bending legs at knees to come to rest on knee(s)) never or rarelyCrawling (moving about on hand and knees or hands and feet) never or rarelyClimbing (ascending or descending ladders, stairs, ramps) never or rarelySpeaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly) frequentlyHearing (the ability to hear, understand, and distinguish speech, either in person or telephonically) frequentlyNear visual acuity (clarity of vision at approximately 20 inches or less) constantlyFar visual acuity (clarity of vision at approximately 20 feet or more) occasionallyAdditional physical requirements:May require lifting up to 10 pounds
Worksite address
owensboro, KY, 42303, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.