About this opportunity
United Heritage Credit Union lists this Fraud Manager opportunity in austin, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Fraud Manager leads the Credit Union's fraud prevention and loss mitigation efforts, overseeing fraud operations, investigations, risk assessments, and recovery activities. This role develops strategies, processes, and controls to minimize fraud losses while ensuring compliance with regulatory and organizational requirements.
nThe Fraud Manager also leads and develops the Fraud Department team, partners with business units to strengthen fraud controls, and stays current on emerging fraud trends, industry practices, regulations, and technology to continuously improve the Credit Union's fraud risk management program.
nThis position will be fully onsite at our offices in Austin, TX.
In this role with UHCU you will get to:
nnLead and develop the Fraud Department team through coaching, training, performance management, and professional development.
nEstablish departmental goals, monitor key performance indicators (KPIs), and report fraud trends, losses, and performance to senior management.
nProvide strategic oversight of fraud risk and loss mitigation across all products, channels, and payment systems.
nDevelop and implement proactive fraud prevention strategies, controls, and processes to reduce fraud exposure and financial losses.
nAnalyze fraud losses, trends, and root causes to identify opportunities for improved prevention and risk mitigation.
nOversee fraud investigations, transaction disputes, account monitoring, and suspicious activity reporting to ensure accurate, timely, and compliant processing.
nMonitor and optimize fraud detection rules, alerts, thresholds, and transaction surveillance controls based on emerging threats and fraud trends.
nEvaluate fraud technology and recommend new solutions or providers that improve fraud detection, prevention, and operational efficiency.
nDevelop and maintain fraud and dispute policies, procedures, best practices, and standardized response processes.
nSupport escalated, complex, or unusual fraud cases while ensuring sound judgment, effective loss prevention, and a positive member experience.
nEducate branches and other departments on fraud trends, prevention strategies, investigation practices, and appropriate response procedures.
nBuild and maintain strong relationships with law enforcement, financial institutions, payment networks, and industry organizations to support fraud prevention and recovery efforts.
n What you will need to succeed:
nMinimum Qualifications
nnAccredited Bachelor's degree in related field.
nWithin the past 5 years, a minimum of 5 years' relevant, recent fraud prevention experience in financial services operations, compliance, or fraud investigations including significant analytical experience and knowledge of techniques used to mitigate and manage fraud with a financial institution, credit related company or law enforcement with a proven record of accomplishment of designing, implementing and administrating fraud programs.
nMinimum of 5 years' supervisory experience.
n nPreferred Qualifications
nnExperience working with fraud technology and platforms used in authentication and money movement risk solutions.
nStrong knowledge of the fraud management life cycle and industry trends, including fraud mitigation, cyber fraud, financial crimes, and e-commerce fraud.
nA strong working knowledge of state and federal regulations relating to credit union fraud and transaction disputes.
nCertified Fraud Examiner (CFE) or Certified Anti-Fraud Specialist (CAFS) certification.
nBilingual in English and Spanish a plus.
n About United Heritage Credit Union:
nThe Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.7 billion in assets, more than 78,000 members, 11 branch locations, and approximately 230 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.
nUHCU Offers:
nnCompetitive Benefits Package
n401(k) options (Pre-Tax and/or Roth)
nGenerous paid time off (PTO)
nEducation Reimbursement Program
nOpportunity to Advance!
n Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!
Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.