Job description
This is a remote position.
About the Role
This is a varied, fast-paced role that combines logistics coordination, customer service, sales support, and admin. You'll be the first point of contact for customers, manage bookings from end to end, assist with outreach, and work closely with the owner to support pricing strategies and rate management.
Requirements
Key Responsibilities
Customer Communication & Support
Respond promptly and professionally to incoming calls and emails
Provide exceptional service and problem-solving support to both new and existing customers
Keep customers updated on job statuses, delays, or changes proactively
Build long-term relationships by offering reliable, helpful, and friendly service
Job Booking & Coordination
Enter and manage job bookings in our logistics system with precision
Liaise with drivers, partners, and internal teams to ensure on-time deliveries
Track and monitor job progress and troubleshoot issues as they arise
Sales & Outreach
Conduct follow-up calls on quotes and past jobs to convert leads
Reach out to potential clients and repeat customers to generate new business
Assist with quote preparation and sales admin tasks
Identify upsell or cross-sell opportunities and flag to the owner or sales team
Admin & Operational Support
Manage data entry, document organisation, and CRM updates
Prepare daily run sheets and assist in coordinating schedules
Handle invoicing and paperwork as required
•Support compliance and reporting tasks
Collaboration with Management
Work closely with the owner to determine customer pricing and freight rates
Provide input on rate competitiveness, job margins, and service value
Help implement pricing strategies and adjust rates as needed
About You
Strong communication skills—confident on the phone and clear in emails
Detail-oriented with excellent organisation and follow-through
Comfortable with logistics or admin software (training provided)
Proactive mindset and a willingness to take initiative
Team player who enjoys working in a small, close-knit team
Previous experience in logistics, freight, transport, or admin is ideal
Bonus points if you’ve worked in a customer-facing role or supported sales
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.