About this opportunity
Home Health Pavilion Inc lists this Front Desk / Customer Service Intake Representative – Medical Equipment Store opportunity in city of newburgh, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Home Health Pavilion is looking for a friendly, organized, and dependable Front Desk / Customer Service Intake Representative to join our team.
This position is ideal for someone who enjoys helping people and can provide excellent customer service in a busy medical equipment storefront.
Responsibilities:
Greet and assist customers, patients, and caregivers
Answer incoming phone calls and respond to customer questions
Help customers with walkers, wheelchairs, bathroom safety equipment, respiratory equipment, incontinence supplies, and other DME products
Process new patient referrals and intake information
Collect demographics, prescriptions, insurance information, and required documentation
Verify insurance information and help coordinate orders
Communicate with doctors' offices, facilities, patients, and caregivers
Enter and update patient information in our system
Assist with showroom sales and general front-desk responsibilities
Follow up on open orders and help ensure patients receive their equipment as quickly as possible
Qualifications:
Previous customer service or office experience required
DME, medical office, healthcare, pharmacy, or insurance experience is a big plus
Strong phone and communication skills
Comfortable working with computers and learning new systems
Organized and able to handle multiple tasks
Friendly, professional, and patient-focused
Bilingual is a plus
Position: Full-Time
Company: Home Health Pavilion
Industry: Durable Medical Equipment (DME)
We're looking for someone who wants to grow with our company while helping patients get the equipment and supplies they need to remain safe and independent at home.
Worksite address
city of newburgh, NY, 12551, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.