About this opportunity
Surgery Partners lists this Front Desk Lead, Physical Therapy LaGrange opportunity in lagrange, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Front Desk LeadThe Front Desk Lead is responsible for greeting, registering and scheduling patients in a prompt and helpful manner, providing excellent customer service in a fast-paced environment. Because the Lagrange office is a lower volume location at this time, this role will also check in for the Clinic's patients. The role will report to Physical Therapy as the majority of tasks assigned will be Physical Therapy focused.Our front desk staff in the physical therapy department works in a fast-paced, very busy environment. They are often required to multi-task by answering phones, checking in patients and communicating with therapists, all while providing excellent customer service and being detailed oriented to ensure accuracy of information. We utilize Epic EMR for scheduling and checking in patients. Our staff must be excellent with computers and consistently following multi-step commands in order to appropriately check in, schedule and manage patient's charts.Duties include:Greets patients in a prompt, friendly and helpful mannerSchedules appointments by computer, makes future appointmentsMaintains the daily schedule, dynamically filling opening due to same day cancellationsCollects co-payments and other payments from patientsMaintains and updates current patient information, including insurance information, being very detailed orientedOversees waiting area, coordinates patient flow, reports problemsAnswers incoming phone calls to assist patients with their appointments or transfer them appropriatelyOther tasks assigned by supervisorA successful candidate will have a professional demeanor, including:Assumes accountability and responsibility for his/her own work performanceMaintains a consistent work schedule, being on time and without frequent absencesDemonstrates flexibility in new situationsHandles emergencies in a calm and competent mannerAccepts constructive criticism and benefits from the sameDemonstrates a willingness to perform additional tasks and gives assistance when necessaryPerforms other duties as assigned by administrationAdheres to operating dress code; neat personal appearanceMaintains good rapport with fellow employees and providersPerforms his/her duties in a professional and pleasant mannerPromotes positive customer relations for the clinicMaintains good rapport with patients, visitors, therapists, and vendorsProvides excellent customer service to patients and family members at all timesAble to multitask in a fast-paced environmentAbility to prioritize tasks and focus on task completionDemonstrate an attention to detail and perform tasks accurately based on given processes and protocolsEducation, Knowledge, Skills and Experience Required:Education: High school diploma or equivalent requiredExperience: 1 year administration or customer service experience required, in a medical environment is preferredSkills: Excellent verbal, written, and electronic communication skills, very proficient with computers, and an ability to work in a fast-paced environment are requiredBenefits:Comprehensive health, dental, and vision insuranceHealth Savings Account with an employer contributionLife InsurancePTO401(k) retirement plan with a company matchAnd more!Equal Employment Opportunity & Work Force DiversityOur organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
lagrange, GA, 30240, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.