About this opportunity
Avion Hospitality Employee Services LLC lists this Front Desk Receptionist FULL TIME & PART TIME opportunity in cranberry, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
As a Front Desk Agent, you are the face of our hotel and the heartbeat of our guest experience. From seamless check-ins and tailored local recommendations to swift problem-solving and account settlement, you play a pivotal role in creating unforgettable stays. You will balance hospitable service with smart front-office operations to drive guest satisfaction and maximize room revenue.
Key Responsibilities
Guest Experience:
Deliver warm, attentive, and efficient service from pre-arrival through departure.
Front Office Operations:
Manage guest check-ins/outs, process payments, and handle reservation updates accurately.
Concierge & Communications:
Serve as a central hub for guest inquiries, recommendations, and inbound hotel calls.
Revenue Awareness:
Assist in driving room revenue and occupancy through upselling and active room inventory management.
Problem Solving:
Proactively address guest feedback and workplace challenges with empathy, speed, and tact.
Requirements
Education & Experience:
High School diploma or equivalent required (college coursework in hospitality or business is a plus). Prior hospitality or customer service experience preferred.
Guest-First Mindset:
Upbeat, personable, and passionate about creating exceptional guest moments.
Tech & Math Savvy:
Proficient in Microsoft Office suite with a strong aptitude for learning hotel management software and basic business arithmetic.
Adaptable & Resilient:
Thrives in fast-paced environments, multi-tasks effortlessly, and stays calm under pressure.
Clear Communicator:
Strong written and verbal communication skills with an ability to active listen and resolve issues efficiently.
Flexible Schedule:
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.