About this opportunity
Buffalo Mountain Co-Op lists this Front End Supervisor opportunity in hardwick, Vermont. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Summary
The Front End Supervisor ensures that the register experience flows well for members and customers. They attend to customer needs while overseeing the cashiers. This role helps with the cleanliness and appeal of the front end. The Supervisor is also a key holder for the store and is responsible for ensuring that cash is handled appropriately.
Status
Reports to Front End Manager
Supervises Cashiers
Pay Level III, full and part-time, must be able to work a weekend day. Work days can start as early as 7:45 AM or go as late as 7:45 PM.
Requirements
Customer Service Keeps the check-out flow going smoothly by intervening when cashiers need help, opening extra registers, and answering customer questions
Issue credits to customers for returned items and ensure returns are processed properly
Resolve customer questions and complaints as they arise
Helps enter new members into the database
Answers questions about membership
Store Keep boxes organized and grocery bags well- stocked
Keep the front of the store swept and tidy as needed throughout the day.
Answer phone calls and check messages on the customer service extension
Troubleshoots basic issues with the POS system
Closes the front end at the end of the day, including counting drawers
Staff and Employee Support Overseeing the breaks for cashiers to ensure everyone gets the time they need to take care of themselves, while keeping the front end running smoothly
Ensures register and front-end supplies are stocked
Communicates price changes, specials, and changes in policies and procedures to all cashiers
Oversees and directs tasks and projects for cashiers when there are no customers to check out, to encourage productivity
Assist the manager in providing appropriate feedback to their staff.
Desired Skills
2 years of experience working in a retail environment
Well-developed, warm, friendly, and outgoing customer service skills
Able to solve problems independently and in collaboration with others
Excellent written and verbal communication skills
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Worksite address
hardwick, VT, 05843, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.