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Job description
Front Desk AgentJoin the team that's redefining hospitality. We're seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.As a Front Desk Agent, you'll be the face of the Hotel—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out processManaging reservations, room assignments, and guest inquiries via phone, email, and in personHandling payments, verifying IDs, and maintaining accurate records in our property management systemResolving guest concerns with empathy and efficiency, escalating issues when neededCoordinating with housekeeping and maintenance to ensure room readiness and guest satisfactionPromoting hotel amenities, local attractions, and upselling services when appropriateMaintaining a clean, organized, and secure front desk environmentWe're looking for someone who's sharp, personable, and ready to grow. Ideal candidates will have:Previous front desk or customer service experience (hospitality preferred)Strong communication skills and a calm, solution-oriented approachFamiliarity with hotel systems (StayNTouch is a bonus) is a plusAbility to multitask and stay composed in a fast-paced environmentFlexibility to work mornings, evenings, weekends, and holidays as neededA team-first attitude and a genuine desire to make guests feel welcomeWe offer:Competitive hourly payPaid time off and holiday payHealth benefits including fully company paid medical, dental and visionEmployee discounts on hotel stays and amenitiesOpportunities for advancement and cross-trainingA stylish, supportive work environment where your ideas matterReady to join a hotel that's anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to I-Drive Hotel.
Worksite address
orlando, FL, 32819, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.