About this opportunity
Ensemble Investments, LLC lists this Front Office Supervisor opportunity in menlo park, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Front Office SupervisorWe are seeking an energetic and detail-oriented Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front office operations, manage guest relations, and coordinate with various departments to deliver seamless hospitality services. Your leadership will set the tone for a welcoming environment, uphold hotel standards, and drive customer satisfaction through proactive service and effective communication. A strong background in hospitality management, multilingual communication skills, and proficiency with property management systems will empower you to excel in this dynamic position.Supervise front desk operations, including check-in/check-out procedures, reservations, and guest inquiriesLead and motivate front office staff to deliver outstanding customer service with professionalism and enthusiasmUtilize hospitality reservation systems such as OPERA or similar property management software to manage bookings efficientlyHandle guest concerns promptly, employing customer service problem-solving skills to resolve issues effectivelyConduct night audits to reconcile daily financial transactions and ensure accuracy in property management systemsEnforce hotel emergency procedures and safety protocols to maintain a secure environment for guests and staffCommunicate clearly via phone and in person, demonstrating excellent phone etiquette while managing multiple guest requests simultaneouslyCoordinate with housekeeping, maintenance, and other departments to ensure guest rooms and facilities meet quality standardsMaintain detailed records of guest interactions, reservations, and incident reports for operational consistencyOther duties as assigned by managementPrior experience in hotel management or front desk supervision within a hospitality environment is essentialDemonstrated proficiency with property management systems (PMS), particularly OPERA or comparable platformsStrong knowledge of hotel emergency procedures and guest services best practicesExperience working in resort settings or properties with extensive guest interaction is highly desirableExcellent customer service skills with a focus on client communication and hospitality excellenceAbility to handle night audit responsibilities accurately while maintaining attention to detailJoin our team as a Front Office Supervisor and be at the forefront of delivering memorable guest experiences! Your leadership, hospitality expertise, and passion for service will make a lasting impact on our guests' stay. We are committed to fostering an inclusive environment where your skills shine and your career can grow.
Worksite address
menlo park, CA, 94025, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.