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Omnissa

Frontline Engineering Manager: AI-Driven Escalations Lead

mountain view, CA

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About this opportunity

Omnissa lists this Frontline Engineering Manager: AI-Driven Escalations Lead opportunity in mountain view, California. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Omnissa is seeking an Engineering Manager to lead the Frontline Engineering team for UEM. You will supervise a high-caliber group that handles critical customer escalations, investigates complex issues, and drives improvements across product quality and engineering practices.

You will collaborate with Product Engineering, Support, and PMs to accelerate investigations using AI, automation, and improved diagnostics, while growing the team and advancing engineering depth in a hybrid environment.

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Worksite address

mountain view, CA, 94039, US

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