About this opportunity
Omnissa lists this Frontline Engineering Manager, AI‑Driven Escalations opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Omnissa, a hybrid role based in Atlanta, GA or Mountain View, CA, is seeking an Engineering Manager to lead the Frontline Engineering team within UEM Engineering. You will guide engineers through complex customer escalations, partnering with Product, Technical Support, and Quality Engineering to improve escalation handling and product quality.
You will drive AI-powered diagnostics, establish escalation processes, and develop metrics to measure impact, while growing talent and aligning
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.