Fulfillment Operations Director

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Fulfillment Operations

Location: Litchfield Park, AZ

Position Description

The Director of Fulfillment Operations will provide fulfillment operations, customer service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment. This position will oversee day-to-day operations with full accountability for service and financial performance results. This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with customers to meet their fulfillment business needs. Maintaining superior employee morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role.

Responsibilities

Provides leadership and direction for fulfillment operations

Develop and manages through a budget process

Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency

Improve customer satisfaction through solid relationships, service levels, and quality

Incorporate LEAN practices and methodologies within the facility

Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns

Provide strategic leadership and guidance to develop, coach, and mentor support staff

Provides timely and accurate monthly reporting, ensures proper billing

Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations

Identify new business opportunities and implement new solutions within the existing customer base

Manage value-added services, including call center, reverse logistics and kitting and assembly

Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy

Ensure company procedure, policies, and culture are executed and practiced effectively

Ensures company compliance with all relevant regulatory requirements

Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements

Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing

Lead and support the implementation of new and upgraded systems, as required

Qualifications

Education/Experience

Bachelor’s Degree required - preferably in Supply Chain Management, Business, Logistics, or related field

3-5+ years of operations experience in an automated multi-channel order fulfillment business environmentrequired

10+ years of overall experience in the distribution/logistics industryrequired.

3-5 year of successful use of WES and WCS including building, structuring, and optimizing production control and flow management processes to drive facility throughput, lower cost to serve and improve machine, process, and associate productivity.

5+ years of management experiencerequired

Knowledge, Skills, and Abilities

Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.

Ability to be comfortable with strategy and forecast with senior-level executives at client companies

Ability to think critically and creatively to meet and exceed client demands

Displays excellent team leadership

Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)

Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint

Strong analytical skills

Ability to write reports, business correspondence, and procedure manuals

Ability to perform complex business analysis and decision-making.

Ability to think critically about existing processes and technology solutions

Ability to effectively present information and respond to questions from groups of managers, clients, and the public

Ability to read, analyze and interpret policies and contracts

Success Attributes

Build and lead teams to measure and manage metrics to achieve operating targets

Problem-solving, process improvement, analyzing information, and quick decision making

Build and develop strong business relationships with the team, customers, and vendors

Effectively influence and drive consensus stakeholders

Creative leadership style that promotes our values, collaboration, teamwork, development, and innovation

Ability to act and react swiftly to continuous change

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Benefits:

Benefits packageincluding medical, dental, vision, HSA, and medical reimbursement

Annual bonus eligibility

401(k) match

Vacation and holiday pay

Employee assistance and identity theft protection

Career development and opportunity for internal promotions

Tuition reimbursement for further education

Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Affir... View the EEO poster here.View the E-Verify Postinghere.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.

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Worksite address

litchfield park, AZ, 85340, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.