Job description
This is a remote position.
Own the fulfilment lifecycle and operational performance
Establish proactive controls to identify and prevent fulfilment failures
Lead containment and resolution of complex or high impact operational incidents
Conduct root cause analysis and implement preventative measures
Manage order prioritisation, exceptions, escalations and ageing
Establish and continuously improve fulfilment SLAs, processes and controls
Coordinate vendors, procurement, logistics and internal teams
Provide clear executive level reporting on operational risks, performance and trends
Coach the team to independently identify and resolve operational issues
Drive continuous improvement in speed, reliability, cost and quality
Requirements
5–8+ years in operations, fulfilment, supply chain, logistics or a similarly complex operational environment
Demonstrated experience managing complex operational issues, incidents and escalations
Strong track record of preventing recurring issues through root cause analysis and process improvement
Demonstrated ability to contain operational disruption while maintaining customer and business continuity
Strong operational judgement and commercial awareness
High level of operational maturity and executive presence
Comfortable influencing senior stakeholders and negotiating across functions
Proven people management and coaching experience
Highly analytical, structured and process oriented
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.