Full Time 40 hours (Assistant Manager)

Job description

Assistant Manager

Job Type: Full-time 40 hours/week (Promotions available if company qualifications are met)

We're seeking an enthusiastic individual who's eager to grow within the company and become an Assistant Manager

Starting Salary: $ per month

Benefits:

Flexible schedule (2 days off per week)

Employee Discounts

Complimentary Food and Snacks during breaks

Vacation Leave/ Paid Sick Leave

Shift:

8 hours/day

5 days a week (40 hours per week)

Opening shift (10 am - 7 pm)

Closing shift (12:30 pm - 10 pm)

Weekend shift and weekday off (2 weekdays per week)

Holiday schedule

Experience Requirements:

Guest services experience (1 year preferred)

Barista experience (1 year preferred)

Manager experience (1 year preferred)

Work Location: In-person (2383 Telegraph Ave Berkeley CA 94704)

Day to Day Responsibilities:

Collaborate effectively with the shop manager to assist with inventory counting, payroll, and scheduling.

Adhere to the client's culture and guidelines, as well as the Health Department's regulations, TP Tea standards, and expectations for tea quality, freshness, and presentation.

Greet customers warmly upon their arrival and provide them with drink menus and answer any questions they may have about the ingredients.

Take orders meticulously, paying close attention to details such as coffee blend preferences, dairy and sugar ratios, and other customer requests.

Prepare beverages according to recipes and serve them

Accept and process payments,

Maintain a clean and organized bar area, ensuring that the working space is sanitized.

Regularly check the functionality of brewing equipment and report any maintenance needs promptly.

Comply with all health and safety regulations to ensure a safe working environment for both customers and employees.

Communicate customer feedback to managers and suggest new menu items.

Major Duties/Functions/Tasks:

Specific duties and responsibilities

Training new employees and guiding existing workers

Determining budget and resource allocation

Resolving issues that arise during shifts

Enforcing company policies and procedures and communicating procedural changes to employees

Leading team initiatives, such as ones for sustainability or professional development

Scheduling hourly employees

Monitoring key performance indicators (KPIs) and relaying these metrics to upper management

Meet all timelines for payroll, service, accounts receivables, human resources, corporate office, and other client and management-given deadlines.

Teach and adhere to TP Tea's philosophy, culture, and commitment to quality tea beverages and exemplary service.

Take ownership of the tea and maintain its quality.

Have a passion for tea.

Customer Service and Client Relations:

Represent the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions.

Respond to all comments and complaints within 24 hours and follow up with a written response to the General Manager.

Interact with customers and resolve complaints in a friendly and service-oriented manner.

Communicate honestly, accurately, and in a timely manner with clients.

Special Events:

Assist the Shop Management team with special events as needed, providing staff, culinary, and management presence.

Skills:

Beginner welcome: It's okay if you don't have prior experience.

Willingness to be a good team player.

Positive, friendly, and can-do attitude.

All employees are expected to adhere to the following:

Perform quality work within deadlines, whether with or without direct supervision.

Interact professionally with other employees, customers, and suppliers.

Contribute effectively as a team member on all assignments.

Work independently while understanding the importance of communicating and coordinating work efforts with others.

Worksite address

berkeley, CA, 94709, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.