Full Time General Manager - 22 W. 34th Street

Job description

Full Time General Manager - 22 W. 34th Street

Job Category : Retail Store Locations

Requisition Number : FULLT

Full-Time

Locations

Showing 1 location

At Build-A-Bear, the General Workshop Manager is responsible for the flawless execution of the store experience for guests, associates, and store leadership. The ability to fully embrace our core values and standards while inspiring others is essential.

Responsibilities

Serve as a role model leader, embodying the values and standards of the organization

Recruit, hire, promote, and train a high‑performing store team

Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences

Responsible for the development and growth of the store team

Ensure a visually appealing and engaging store environment is consistently maintained

Oversee all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures

Identify and communicate any possible violations of company policies and procedures to the District Manager and/or Territory Manager immediately for escalation to HR; take appropriate disciplinary actions and deliver corrective actions to team members, with the assistance of the CWM, when violations occur

Develop and execute strategies to increase revenue, control expenses, and achieve financial targets

Conduct performance reviews and performance improvement plans, resolve performance issues promptly according to Build‑A‑Bear established guidelines

Provide leadership support to ensure that all team members understand and adhere to the organization's service standards

Required Qualifications

2 years of store management experience with a proven, successful history in a customer‑centric business, preferably in specialty retail

High school diploma

Basic understanding of POS, payroll, and applicant tracking systems

Preferred Qualifications

2-4 years of store management experience, with a proven, successful history in a customer‑centric business, preferably in specialty retail

Associate’s (or higher) degree in business, management, or a related field

Proficiency with Store Force, UKG, POS System, Microsoft Outlook

Behavioral Traits for Success

Motivated to build high‑performing people and teams

Thrives in creating a fun and interactive experience for employees and customers

Enjoys meeting and interacting with new people

Ability to connect with diverse employees to inspire results

Exercises good independent judgment in ambiguous situations

Displays strong initiative and self‑direction

Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure

Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups

Maintains a positive outlook when encountered by challenging circumstances

Working Environment

Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day

Work environments include indoor/outdoor malls, strip centers, and other retail locations

Ability to work a typical retail schedule including days, evenings, weekends, and holidays

Your Performance Will Be Measured On

Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

Consistent execution of operational standards

Ability to foster team collaboration, communication, and performance

Decision‑making, independent judgment, and execution

Consistently meet financial objectives

Ability to inspire the team to deliver exceptional guest service and uphold operational excellence

Ability to address situational, factual, and interpersonal issues

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at‑will employment, and Build‑A‑Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

Pay range: $72,000 - $77,000/YEAR.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.