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Job description
Job PostingAt Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.Location: Reno Branch1181 Steamboat ParkwayReno, NV 89521Schedule: Full Time; Monday – Friday 8:40am – 6:15pmAt Mountain America, we are committed to taking care of all our employees. -Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives -Performance reviews with opportunities to increase compensation -Excellent medical and dental benefits with minimal employee contribution (full time employees) -Paid time off, volunteer time off, and paid holidays -Matching 401K -Tuition assistance -Professional development -And more!To be effective, an individual must be able to perform each job duty successfully.Member FocusProvides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member's needs and accomplish the credit union objectives.Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approachConsistent focus on increasing member satisfaction and account retentionExpected to meet sales and service goalsUses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and servicesResolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approachBranch OperationsMaintains cash drawerInitiates wire transfers, cashiers checks, and cash advancesCreates VISA cardsOpens and processes IRA transactions, certificates of deposit, and redeem savings bondsUses judgement to place appropriate check holds and issue fee reversalsAssist fraud victims by processing fraud disputesAccurately and efficiently processes transactions in accordance with established policies and proceduresAssists in the opening and closing procedures of the branchResponsible for Branch Security which includes vault combinations, security codes, and member information.Other ResponsibilitiesRepresents the credit union in a professional manner, both in dress and in actionsKeeps work area neat and cleanResponds to email/voicemail/missed calls/other communication in a timely mannerActively participates and completes product knowledge coursesTravel may be requiredComplies with all regulations as required by lawPerforms other duties as assignedKnowledge, Skills, and AbilitiesThe requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Experience: At least six months of customer service experience. Industry experience preferred.Education: High school diploma or equivalentLicenses, Certificates, Registrations, Trainings: A valid driver's license is requiredTo be completed during the first 90 days:MSR onboarding through the following:Branch FoundationsTeller Branch ChecklistProducts & ServicesTeller Follow-up TrainingComputer/Office Equipment Skills: Proficient computer operating skills; Understanding of Microsoft Office Suite (Outlook, Word, Excel)Managerial Responsibility: No supervisory/managerial responsibilitiesOther Skills and Abilities:Thorough knowledge of credit union policies, procedures and regulationsAbility to identify lending opportunities and make recommendations.Ability to cross-sell financial services of the credit union to create exceptional member serviceAbility to perform financial calculationsAbility to communicate effectively and persuasively using written and verbal communicationPhysical Abilities / Working ConditionsPhysical Demands:Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistentlyAbility to stand, walk, kneel and crouch occasionallyVision Requirements:Close vision (clear vision at 20 inches or less)Distance Vision (clear vision at 20 feet or more)Weight Lifted or Force Exerted:Ability to lift up to 10 pounds consistently and up to 50 pounds occasionallyEnvironmental: There are no unusually environmental factorsNoise Environment: Moderate noise (business office with computers and printers, light traffic)Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Worksite address
reno, NV, 89501, US
Who can apply
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