About this opportunity
Service Corporation International lists this Funeral Home and Cemetery General Manager opportunity in midland, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Our associates celebrate lives. We celebrate our associates. Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.
Business and Financial Management
Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership. Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals. Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR). Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions. Approve expenditures and invoices. Provides marketing, advertising, community, and customer guidance to location leadership. Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share. Develop and implement plans to improve customer satisfaction index and on-line community reviews. Resolves complex problems providing resolution guidance to location leadership and empowering accountability. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies. Assure safety, quality control, and compliance standards are adhered.
Collaboration and Communication
Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. Develop and implement communication plans for key initiatives and change management. Oversee implementation of initiatives and manage change providing leadership and guidance as needed. Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging.
People Development
Develop a strong, trusting, empowered, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration. Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements. Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.
MINIMUM REQUIREMENTS
Education
High School Diploma or equivalent required
Technical schooling diploma
Funeral Services/Mortuary Science preferred
Bachelor’s degree in Mortuary Science where required by state law
Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred
Certification/License
Applicable state Funeral Director licensure required
Experience
At least eleven (11) years industry experience with progressively increased customer facing responsibilities with
At least six (6) years experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
Knowledge of industry competitive pricing, demographic patterns, and market competition
Knowledgeable in Financial and Business acumen
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Work Hours
Working beyond “standard” hours as the need arises
Travel
Travel up to 75%
Postal Code: 79705
Category (Portal Searching): Operations
Job Location: US-TX - Midland
Who we are. What we do.
We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
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Worksite address
midland, TX, 79709, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.