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Job description
Do you love creating exceptional customer experiences digitally and in-person and merging analytics with real-world logistics? A local home furniture company is searching for a Studio Lead to be the face of our Dumbo loft, a trusted guide for our trade partners, and a problem-solver for our valued customers.
This isn't just another "customer service" role. As Studio Lead, you'll:
Be the point person for our trade program and design consultations.
Represent the company at our Brooklyn loft and at trade events.
Work across teams (marketing, warehouse, trade, and management) to deliver smooth customer experiences both digitally and in-person.
Take ownership of studio operations while staying connected with our remote team.
What You'll Do
Own the Studio Experience: A couple days a week, you will welcome trade clients and visitors to our beautiful Brooklyn loft, lead design consultations, and keep the space organized and inspiring.
Projet Manage the Trade Program: Manage inquiries, special orders, and design consultations while maintaining brand tone and exceptional service.
White Glove Customer Service: Use Zendesk and Shopify to handle order questions, shipping challenges, returns, and replacements with professionalism.
Collaborate Across Teams: Partner with marketing, warehouse, and leadership to ensure timely deliveries, smooth operations, and VIP-level service.
Be the Data Connector: Track returns, replacements, and order analytics to identify trends and suggest improvements.
Represent the brand beyond the studio: Join trade shows and events, bringing professionalism, warmth, and brand pride.
Who You Are
A seasoned professional (5+ years) with proven skills in logistics, order management, or retail.
Tech-savvy and confident using Zendesk and Shopify (bonus points for experience with NetSuite and Asana).
Mature and level-headed - calm under pressure, reliable, and ready to jump in wherever needed.
Adaptable - equally comfortable working independently in the loft and collaborating with a remote team.
Solution-oriented - you don't stop at "that's the policy"; you find ways forward.
Trustworthy and dependable - a steady presence with integrity, grit, and self-awareness.
Details
Employment Type: This role will begin as a 90-day contract with the intention to transition to full-time/exempt upon successful completion of the 90-day period
Upon completion of the 90-day period, employees will be eligible for benefits including:
Significant health, dental, vision insurance stipend
Eligibility to participate in the company's 401k
4+ weeks of PTO per year
Experience Required: 3+ years in customer service, logistics, or retail operations.
Tools: Zendesk + Shopify (NetSuite/Asana a plus)
If you're someone who thrives on variety, cares deeply about people, and loves creating memorable customer experiences, we'd love to meet you
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.