About this opportunity
INNO Instrument America Inc. lists this Fusion Splicer Service Technician – New Jersey Service Center(Korean–English Bilingual) opportunity in englewood, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Fusion Splicer Service Technician (Repair & Logistics) — New Jersey Service Center
Location: 15 Engle St, Englewood, NJ (On-site)
Employment Type: Full-Time
Salary:
$65,000 – $80,000
Start Date: Immediately Upon Selection
Apply:
Company Overview
INNO Instrument America, Inc. is the U.S. subsidiary of INNO Instrument Co., Ltd., a South Korea-headquartered global manufacturer of fiber optic test and measurement equipment, including fusion splicers, OTDRs, and optical power meters. As we expand our U.S. operations, we are opening a new service center in Englewood, New Jersey. We are seeking a skilled and detail-oriented technician to join our team. This is a hands-on technical role focused on the repair, calibration, and maintenance of fiber optic fusion splicers, with additional responsibility for the shipping, receiving, and inventory operations of our service center. If you have a background in electronics repair and a passion for precision instrumentation, we'd love to hear from you.
Key Responsibilities
Technical Service & Repair (Core Focus)
Diagnose, repair, and service fusion splicers as the primary focus, along with OTDRs and related fiber optic test equipment
Conduct calibration and optical alignment procedures per factory specifications
Process RMA units — inspect, log, repair, test, and return within committed turnaround times
Support quality control inspections on refurbished or outgoing units
Provide occasional on-site or remote technical support to customers and distributors
Logistics & Warehouse Operations
Handle shipping and receiving of RMA units and sales orders, including packaging, labeling, and carrier coordination
Manage service parts inventory — stock levels, replenishment, and physical counts
Maintain accurate service records and repair logs using internal ERP/ticketing systems
Communicate repair status and technical recommendations to customers and internal teams
Support general office and warehouse operations as needed in a small team environment
Qualifications
Hands-on experience repairing or servicing fusion splicers or precision electronic equipment (required)
Daily technical communication with engineering teams at our Korea headquarters
Review Korean-language technical documentation and firmware release notes
Familiarity with optical fiber theory, fiber splicing, or fiber network infrastructure
Proficiency with cabling and use of hand tools
Good understanding of electricity and related technologies
Strong troubleshooting skills with a customer service orientation
Basic computer proficiency (Experience with ERP or QuickBooks is a plus)
Education:
Bachelor's degree in Electronics, Electrical Engineering, or a related technical field is highly preferred
Associate degree with 3+ years of hands-on experience in electronics repair will also be considered
Preferred Qualifications
Experience with OTDRs and related fiber optic test equipment
Familiarity with ERP or ticketing systems
Technical certifications in telecommunications or related fields
Prior experience communicating repair updates directly to end users or distributors
Korean/English bilingual proficiency is a plus (for technical communication with our global headquarters)
Benefits
Health Insurance Support: Medical insurance coverage for employees (after probation period)
Retirement Plan: 401(k) retirement plan with company matching contributions
Paid Time Off (PTO): Paid vacation days, sick leave, and observed public holidays
Professional Development: Opportunities for manufacturer-certified technical training on Fusion Splicers and OTDRs
Performance Incentives: Bonus opportunities based on service quality and operational goals
Stable Work Environment: Full-time position in a globally recognized technical service center
Worksite address
englewood, NJ, 07631, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.