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Job description
Responsive Recruiter
Assistant Manager
Benefits
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.
Essential Duties and Responsibilities
Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Assist with Staff Management and provide backup support to Club Manager as needed.
Assist in scheduling and supervising staff.
Member service oversight - Ensuring staff is providing a superior customer experience at all times.
Assist in resolving or escalating employee issues or concerns. Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Assist in overseeing cleanliness and maintenance of facility.
Assist in ordering of supplies using specific budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent.
Qualifications/Requirements
Superior customer service skills, preferably in the fitness industry.
Prior experience working as a Shift Leader and/or Assistant Manager at Planet Fitness.
Solid supervisory, diplomacy and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Current CPR Certification required.
High school diploma/GED equivalent required.
Must be 18 year of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
More Benefits
Eligible For: Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Assistant Manager Bonus
FREE Black Card membership after 30 days of employment
Eligible for 50% Company paid benefits after 90 days of employment Medical
Dental
Vision
Paid Personal Time (after 6 months)
Compensation: $33,000.00 - $40,000.00 per year
Worksite address
woburn, MA, 01813, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.